What are the responsibilities and job description for the Restaurant Manager position at Aatmos Hospitality, LLC?
Restaurant Manager | The Casual Pint at Holiday Inn & Suites — Pigeon Forge
The Casual Pint at Holiday Inn & Suites Pigeon Forge is a one-of-a-kind beer market and pub experience where guests can explore an extensive craft beer selection, enjoy a casual, welcoming atmosphere, and take their favorites home with them. We are looking for an energetic, experienced Restaurant Manager with a strong bar background to lead our team and deliver the relaxed, genuine hospitality experience that makes The Casual Pint a destination in its own right. This is a role for someone who is as passionate about craft beer as they are about building great teams and running a profitable, guest-focused operation.
What You'll Do
Guest Experience & Service Standards
- Ensure the restaurant and bar consistently meet or exceed AATMOS Hospitality, The Casual Pint, and Holiday Inn brand service standards
- Address guest complaints promptly and professionally, always resolving with a commitment to superior service
- Maintain open channels of communication with the General Manager, team members, and guests at all times
- Extend professionalism and courtesy to every guest on every shift
- Actively enforce all safety policies to protect associates, guests, and company assets in compliance with OSHA standards
- Ensure all required operating licenses and permits are obtained, current, and displayed as required by law
Financial & Operational Management
- Take full ownership of all food and beverage operations at The Casual Pint
- Aggressively pursue revenue goals and effectively utilize menu engineering tools to maximize profitability
- Prepare and manage the annual F&B budget and actively monitor performance against financial targets
- Control and manage all operational expenses including labor, overtime, food costs, and supply costs
- Enforce AATMOS Hospitality procurement guidelines and seek and implement cost-saving strategies
- Participate in the development and implementation of the F&B marketing plan
- Maintain a clean, organized, and safe work environment at all times
Team Leadership & Development
- Motivate, coach, and develop a strong, cohesive team that delivers consistent, high-quality guest experiences
- Set clear goals, hold team members accountable, and provide consistent feedback, rewards, and recognition
- Analyze service and quality issues, identify training needs, and implement training programs to optimize results
- Inspect grooming and attire of team members and address any deficiencies professionally and promptly
- Encourage and empower team members to solve problems independently and effectively
- Lead by example with self-confidence, energy, enthusiasm, and a high level of personal integrity
- Foster a positive, collaborative, and professional work environment that reflects The Casual Pint's welcoming character