Director, Volunteer Engagement

Overview

AARP Foundation works for and with vulnerable people over 50 to end senior poverty and reduce financial hardship by building economic opportunity. As a charitable affiliate of AARP, we serve AARP members and nonmembers alike. Through vigorous legal advocacy and evidence-based solutions, and by strengthening supportive community connections, we foster resilience, advance equity and restore hope.

The Director, Volunteer Engagement develops and implements innovative strategies, support, and communications for the organization’s volunteer recruitment, and engagement efforts. Collaborates, both across the enterprise and externally, to develop tools, technology, and programs to grow volunteer recruitment, and engagement opportunities and ensure a best-in-class volunteer experience for volunteers across the Foundation. Represents the organization with external groups that seek to engage older adults in volunteerism and service.

Responsibilities

• Anticipates volunteer needs and designs materials, processes, procedures, and programs to best meet those needs. Develops and implements volunteer training and leadership programs. Works with cross-functional teams in the advancement of state and national volunteer strategies and goals. Shares expertise through consultations and technical assistance and creates strong communications to promote volunteer engagement in the organization.
• Develops, executes, and implements new engagement programs that align with the organization’s goals and objectives. Sets strategies, identifies opportunities, and develops and implements projects and programs to support and market to the community. Serves as a liaison between individuals (members/non-members), community groups, and special interest groups, etc. Manages volunteers to obtain program goals. Develops and manages program budgets and impact metrics, monitors performance and ensures program changes and extensions align with business objectives.
• Develops long-term goals and strategic plans to ensure continued successful growth and sound fiscal management. Studies, analyzes, and monitors the organization’s position within the industry. Coordinates and integrates division plans with the organization’s business goals and objectives. Reviews achievement of performance versus strategic plans and communicates performance results with senior management. Advises and recommends strategies based on reviews.
• Provides advice and counsel to state teams on the implementation of the organization’s advocacy, member/public engagement, volunteer management, and communications priorities. Executes strategies that support and integrate advocacy, outreach, communications, and volunteer engagement work across multiple business units. Assesses state needs and develops and implements training programs, as needed.
• Develops, distributes, and manages communication content and tools for volunteers, internal business units and external organizations. Creates and manages e-mail distribution lists, online blogs/communities, and internal social media tools. Implements and manages tools for internal communication, collaboration, and knowledge sharing. Provides channels for feedback and response from leaders.
• Ensures strong people management across team, providing consistent team support and development, monitoring and supporting employee engagement, and volunteer engagement as appropriate.
  
  

Qualifications

• Bachelor’s degree.
• Minimum of 8 years of experience in volunteer program management, community engagement, or nonprofit leadership, with at least 4 years in a senior or director-level role.
• Proven ability to design, implement, and evaluate volunteer recruitment, retention, engagement, training and leadership development programs that align with organizational goals.
• Demonstrated experience in developing and executing volunteer engagement strategies across multiple levels, including collaboration with cross-functional teams and external stakeholders.
• Strong financial acumen with experience in developing and managing program budgets and performance metrics to ensure fiscal responsibility and program impact.
• Skilled in strategic planning and analysis, with the ability to develop long-term goals and integrate division plans with broader organizational objectives.
• Excellent communication and interpersonal skills to serve as a liaison among volunteers, community groups, internal teams, and senior leadership; experienced in managing communications channels and tools.
• Proven leadership in managing and developing high-performing teams, fostering employee and volunteer engagement, and providing consistent support and development.
  
  

AARP will not sponsor an employment visa for this position at this time.

Additional Requirements

• Regular and reliable job attendance
• Effective verbal and written communication skills
• Exhibit respect and understanding of others to maintain professional relationships
• Independent judgement in evaluation options to make sound decisions
• In office/open office environment with the ability to work effectively surrounded by moderate noise
  
  

Hybrid Work Environment

AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories.

Compensation And Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.