Collections Manager

Summary: The Customer Accounts Manager manages the Renewals Department, which is responsible for

the renewal payment process. Responsible for achieving company goals in revenue, renewals,

and write-off percentages.

Duties and

Responsibilities:

• Acquisition and Maintenance of Customers
• Protect Company assets
• Direct immediate contact with all Customers who have not renewed their lease

agreement(s), both in the field and on the phone

• First up to help set and achieve daily, weekly, and monthly revenue and renewal goals
• Act as a Customer counselor who resells the benefits of timely lease agreement renewal

payments

• Monitor and recommend payment frequency and renewal-date changes to the General

Manager based on a Customer’s payment history

• Document all Customer appointments and maintain updated Customer information in the

store computer system

• Monitor the accuracy of Customer classifications according to Customer payment history

and habits

• Recommend the use of components from the Account Tool Belt to the General Manager

for endorsement

• Supervise, develop, and schedule the activities of Customer Account Advisers
• Responsible for closing lease agreements per policy as second up to the GM
• Update renewals goal board daily
• Facilitate returns authorized by GM
• Clean and certify merchandise in the Quality Assurance Center for all items personally

returned

• Safely operate company vehicle
• Complete and maintain truck maintenance sheet weekly and route sheets daily
• Other tasks as assigned by management

Education and

Experience:

• High School diploma or equivalent preferred

Required Skills: Position routinely requires lifting, loading, and “dollying” merchandise 50-300 pounds

• All skills necessary to effectively perform all functions in the store
• Good communication and interpersonal relationship skills
• Strong telephone skills and etiquette
• Good organizational skills
• Professional groomed appearance
• Good driving skills
• Ability to work schedule of budgeted hours varying from 8AM to 9PM

Satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, drug

screen, criminal background investigation with job performance reference check and required

testing, a valid Driver’s License, and compliance with the Company’s Driver Qualification Policy

Job Type: Full-time

Pay: $13.50 - $14.25 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Vision insurance

Work Location: In person

Benefits:

Salary : $14 - $14