Product Technician

Summary:

The Product Technician is responsible for merchandise handling, including loading, securing, delivering, setting up, troubleshooting, and demonstrating. Reviewing lease agreements is also occasionally required.

Duties and Responsibilities:

• Acquisition and Maintenance of Customers
• Verify correct product and accessories for delivery or return
• Ensure that all merchandise is clean and in operating condition before delivery
• Review necessary information sheets
• Load, secure, and protect products in the delivery vehicle
• Offload, install, and demonstrate merchandise
• Ensure the delivery schedule is followed
• Deliver merchandise to customers' homes and businesses without additional damage
• Assist with merchandise returns - load and service products in vehicle
• Perform routine service calls and product exchanges
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned
• Maintain the store's warehouse in a neat and orderly manner
• Assist in maintaining the showroom floor as per company guidelines
• Safely operate a company vehicle
• Document all vehicle movement on daily route sheets
• Conduct daily inspections of assigned delivery vehicles to ensure safety and maintenance guidelines are met
• Confirm customer identification, collect money, and obtain customers' signature on lease agreements
• Assist in field marketing programs as requested by store management
• Deliver prescribed company advertisements and flyers when in the field (5 up 5 down)
• Other tasks as assigned by management

Education and Experience:

• High School diploma or equivalent preferred

Required Skills:

• Position routinely requires lifting, loading, and "dollying" 50-300 pounds
• Neatly groomed appearance
• Good communication skills
• Strong technical skills or working knowledge of electronic products
• Good driving skills
• Ability to work a schedule of budgeted hours varying from 8am to 9pm
• Satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver's License, and compliance with the Company's Driver Qualification Policy