What are the responsibilities and job description for the Customer Accounts Adviser position at Aaron's Sales & Leasing?
Description
Basic Function
Assisting the Customer Accounts Department in lease agreement renewal
Reporting
Reports directly to the General Manager (or Customer Accounts Manager with GM direction)
Primary Responsibilities
- The acquisition and maintenance of customers
- Direct immediate contact with customers who have not renewed their lease agreement(s)
- Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
- Clean and certify merchandise in the Quality Assurance Center for all items personally returned
- Complete and maintain weekly vehicle maintenance sheet and route sheets daily
- Document all customer promises and update customer information in the store computer system
- Assist with merchandise returns and customer deliveries as directed by GM
- Perform responsibilities of the Customer Accounts Manager when directed
- Other tasks as assigned by management
- Safely operates company vehicle
- Load, secure, and protect product in company vehicle
Requirements
Position Requires
- Position routinely requires lifting, loading, and “dollying” merchandise 50-300 pounds.
- Good communication and interpersonal relationship skills
- Strong telephone etiquette
- Good organizational skills
- Neatly groomed appearance
- Good driving skills
Licensure and Background Requirements
Satisfactory MVR (driving record), DOT physical/certification in states that require it, drug screen, criminal background investigation
with job performance reference check and required testing, a valid driver’s license, and compliance with the Company’s Driver Qualification Policy.