Customer Accounts Manager

Pinnacle Group, LLC d/b/a Aaron’s Sales and Lease Ownership is currently accepting applications for a Customer Accounts Manager in our Marion, VA Location!

At Aaron's, we call our assistant manager role Customer Accounts Manager because this position is so much more than assistant management! Aaron's provides a fun and positive environment for our associates. We are also a company focused on building healthy relationships with our customers as we provide great customer care.

As a Customer Account Manager, your contribution will be essential in helping our customers achieve ownership of their products by providing individualised attention while managing the customer accounts department. Your primary responsibilities are managing customer renewal payments and achieving company standards on non-renewal closing percentages. In addition, Customer Account Managers help support the overall needs of the store by assisting other associates and acting as a key holder in the store manager’s absence. As an Aaron’s associate, you are making a difference in the lives of families as you assist them with achieving ownership of their home furnishing products. Come see why the difference is always personal at Aaron’s, connect with us today!

Job Duties

• Personally support customers on their way to ownership
• Manage the overall collections process
• Counsel customers to gain timely lease payments and stay on track
• Confirm customer identification, collect money and obtain customer signatures on lease agreements
• Contact customers who may be past due on their rental agreements
• Monitor customer payment history and make recommendations to assist the customer
• Provide great customer care and service
• Maintain customer contact over the phone and through home visits
• Update customer information and maintain accuracy
• Assist with store operations
• Establish and achieve monthly account goals
• Review and close lease agreements with customers
• Act as key holder as necessary

Other duties

• Facilitate returns in collaboration with store manager
• Clean and certify merchandise in the cleaning station for all merchandise personally returned
• Additional responsibilities as assigned by General Manager

Position Requirements

• A minimum of two years management experience
• Good communication, telephone skills, and interpersonal relationship skills
• Position routinely requires lifting & loading up to 75 lbs. without help and up to 300 lbs. with the assistance of a dolly
• Valid driver’s license
• Good management and organisational skills
• Maintain professional appearance and dress code compliance

As a member of Aaron's leadership team, you’ll share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. You’ll be a contributing team member in an environment that embraces challenge and has a strong drive to achieve. We like to set the bar high, roll up our sleeves and work together to out-perform the competition. You’ll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers.

As a Customer Accounts Manager at Aaron’s, you will have access to a comprehensive benefits package that includes:

• Generous compensation package
• Paid time off, including vacation days, sick days, and holidays
• Generous bonus & commission opportunities
• Five day work week (Always off on Sundays!)
• Health, dental, vision, and life insurance
• Career Pathway and Management Opportunity

All drivers must comply with the Aaron’s Driver Qualification policy which includes a satisfactory MVR (driving record), a valid Driver’s License, D.O.T. physical/certification in states that require it.

A drug screen and criminal background investigation is required.

Each Franchise location is individually owned and operated.
Benefits may vary from Franchise to Franchise.

Job Type: Full-time

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Marion, VA 24354 (Required)

Ability to Relocate:

• Marion, VA 24354: Relocate before starting work (Required)

Work Location: In person

Salary : $35,000 - $45,000