Transmission and Automotive Customer Service Manager

Transmission and Automotive Customer Service Manager (CSM)

As a Customer Service/Sales Manager for AAMCO Transmissions and Total Car Care in Spring/Klein, TX, you will be responsible for building relationships with new and existing customers to drive business and ensure outstanding customer service.

Position Responsibilities:

• Manage inbound leads as well as customer satisfaction ratings
• Generate cold leads and close sales
• Meet, greet and recommend transmission & automotive repair services to customers
• Manage technician workflow and the status of customer vehicles’ repairs
• Order parts and inventory
• Manage parts cost as percentage of sales cost
• Deliver a high level of customer service and quality control over all aspect of the center's business, operations, and work product

What We Offer:

• Competitive compensation packages and incentive programs
• Ongoing training and field support
• Daytime work hours (Monday-Friday 7:30 AM-6:00 PM)
• Growth opportunity

Job Requirements:

• Minimum of 2-3 years of sales experience with a track record of success
• This is not a retail sales role! Complex sales experience is required
• Ability to learn & communicate with others about automotive and transmission repair
• Excellent one-time closing skills
• Strong commitment to customer service and relationship building
• Ability to communicate and use interpersonal skills at a sustained high level
• Capable of multi-tasking and executing in a fast-paced environment
• Honest, goal-oriented and energetic team player
• Must have valid driver's license

Skills:

• Ability to Type Effectively (~20-40 WPM) to Generate Sales Estimates and Invoices
• Effective Use of Microsoft Word, Excel & Outlook
• Ability to Develop Sales Estimates and Invoices in Company Electronic Point of Sales Tool

Salary:

• Commission Salary Based on individual’s performance & success leading the Center
• Ranging from $78,000 to $104,000 per year

Job Type: Full-time

Pay: $78,000.00 - $120,000.00 per year

Job Type: Full-time

Pay: $78,000.00 - $120,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Application Question(s):

• Do you have ability to add, subtract, multiply and calculate percentages?
• Do you have ability to type 20-40 wpm?
• Do you have automotive and/or transmission knowledge?

Experience:

• Customer Service and Sales: 2 years (Preferred)

Work Location: In person

Salary : $78,000 - $104,000