What are the responsibilities and job description for the Product Specialist, MCAT & PREview Test Preparation position at AAMC?
Who We Are
The Association of American Medical Colleges is a not-for-profit association dedicated to transforming health care by supporting the entire spectrum of medical education, medical research, and patient care conducted by our member institutions. We are dedicated to the communities we serve and steadfast in our goal to improve the health of all.
Benefits
At the AAMC, we are committed to supporting our employees with a comprehensive benefits package designed to promote well-being, professional growth, and work-life balance. Highlights include:
Why us, why now?
The Product Specialist, MCAT & PREview Test Prep, supports the planning, development, delivery, and continuous improvement of the MCAT and PREview preparation portfolio. Working under the direction of the Product Manager, this role assists with project coordination, business operations, vendor communication, and customer service activities to ensure products are high quality and accessible to users. The Specialist collaborates across internal and external teams—including Marketing, IT, the AAMC Store, the Contact Center, and the AAMC’s external test prep vendor—to support customer service, operations, communications, and fulfillment. The position also contributes to user research and data analysis to inform product development and enhancements, identify process improvements, and help ensure a positive customer experience for students, advisors, and institutional purchasers.
How you will make an impact?
Product Development & Lifecycle Support
What you will bring to the role
This position is eligible for remote work in the contiguous US
Compensation Grade Range
$60,350.00-$71,000.00
Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors may include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, as well as internal equity, market, and business considerations.
If a bachelor’s degree is required, related work experience may be substituted in some positions. One year of college course work at an accredited institution is equivalent to one year of related work experience.
The AAMC is an Equal Opportunity Employer. The AAMC is committed to an Equal Employment Opportunity policy in recruitment, hiring, career advancement, and all other personnel practices. The AAMC will not discriminate on the basis of race, color, sex, national origin, religion, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, past or current military service, or any other legally protected characteristic. The AAMC is committed to the full inclusion of all qualified individuals. As part of this commitment, the AAMC will ensure that people with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact the talent acquisition team.
Please attach a resume as part of the application process. It is important that files DO NOT include periods ( . ) within the file name.
BROWSER REQUIREMENTS: Applications must be submitted using Chrome, Mozilla Firefox, Safari, or Microsoft Edge.
The Association of American Medical Colleges is a not-for-profit association dedicated to transforming health care by supporting the entire spectrum of medical education, medical research, and patient care conducted by our member institutions. We are dedicated to the communities we serve and steadfast in our goal to improve the health of all.
Benefits
At the AAMC, we are committed to supporting our employees with a comprehensive benefits package designed to promote well-being, professional growth, and work-life balance. Highlights include:
- Remote Work – Fully remote work available for most positions
- Retirement Savings – Generous 403(b) employer contributions and financial wellness resources, including professional financial advising.
- Health & Wellness Perks – Fitness and bicycle subsidies, on-site and virtual wellness programs (live yoga, meditation, mental health webinars, flu shot clinics, and more)
- Support & Family Care – Employer paid Employee Assistance Program (EAP) and back-up care options for children, adults, elders, and even pets
Why us, why now?
The Product Specialist, MCAT & PREview Test Prep, supports the planning, development, delivery, and continuous improvement of the MCAT and PREview preparation portfolio. Working under the direction of the Product Manager, this role assists with project coordination, business operations, vendor communication, and customer service activities to ensure products are high quality and accessible to users. The Specialist collaborates across internal and external teams—including Marketing, IT, the AAMC Store, the Contact Center, and the AAMC’s external test prep vendor—to support customer service, operations, communications, and fulfillment. The position also contributes to user research and data analysis to inform product development and enhancements, identify process improvements, and help ensure a positive customer experience for students, advisors, and institutional purchasers.
How you will make an impact?
Product Development & Lifecycle Support
- Assist in planning, developing, launching, and maintaining new and existing MCAT and PREview preparation products and resources.
- Support documentation, scheduling, and communication for product launches and updates.
- Conduct user acceptance testing and coordinate feedback and issue resolution with internal and external partners.
- Serve as a point of contact for customer inquiries received through MCAT preparation communication channels.
- Collaborate with the AAMC Store and AAMC Support Center to ensure accurate, timely, and consistent support for customers and bulk purchasers.
- Track customer service inquiries to identify common issues, pain points, and opportunities for improvement.
- Serve as a point of contact for customer inquiries received through MCAT preparation communication channels.
- Collaborate with the AAMC Store and AAMC Support Center to ensure accurate, timely, and consistent support for customers and bulk purchasers.
- Track customer service inquiries to identify common issues, pain points, and opportunities for improvement.
- Support business operations by coordinating with teams such as Marketing, Finance, IT, and eCommerce to maintain accurate product listings and fulfillment.
- Assist with cross-promotions and updates to product pages and communications.
- Document and track action items and help resolve operational issues as they arise.
- Assist in collecting and analyzing customer feedback, market research, and usage data to inform product enhancements.
- Conduct competitor analyses and summarize findings for consideration by the Product Manager.
- Help develop and maintain reports and dashboards tracking portfolio performance.
- Communicate with vendors regarding product updates, timelines, and quality expectations.
- Track deliverables and escalate issues as needed to ensure product accuracy and reliability.
- Support vendor testing and documentation for digital products.
- Producing paper materials and fulfilling requests for special format products for accommodated examinees.
- Maintain records of requests and ensure compliance with internal policies.
- Provide administrative and logistical support to the Exam Preparation team as needed.
What you will bring to the role
- Bachelor's Degree or equivalent experience.
- 0 - 2 years of related work experience.
- 0-2 years of product management experience, including managing projects within a matrixed environment and providing customer support.
This position is eligible for remote work in the contiguous US
Compensation Grade Range
$60,350.00-$71,000.00
Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors may include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, as well as internal equity, market, and business considerations.
If a bachelor’s degree is required, related work experience may be substituted in some positions. One year of college course work at an accredited institution is equivalent to one year of related work experience.
The AAMC is an Equal Opportunity Employer. The AAMC is committed to an Equal Employment Opportunity policy in recruitment, hiring, career advancement, and all other personnel practices. The AAMC will not discriminate on the basis of race, color, sex, national origin, religion, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, past or current military service, or any other legally protected characteristic. The AAMC is committed to the full inclusion of all qualified individuals. As part of this commitment, the AAMC will ensure that people with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact the talent acquisition team.
Please attach a resume as part of the application process. It is important that files DO NOT include periods ( . ) within the file name.
BROWSER REQUIREMENTS: Applications must be submitted using Chrome, Mozilla Firefox, Safari, or Microsoft Edge.
Salary : $60,350 - $71,000