Resident Services Coordinator

Position Summary:

Responsible for ensuring consistent and adequate coverage of front desk monitor hours and providing on-site personalized customer service at a 55 active adult community by serving as reception and first point of contact for homeowners, visitors, vendors and inbound callers requiring information and/or assistance, and by facilitating various services to enhance the lifestyle experience of community residents.

Responsibilities:

• Partners with Community Manager & Lifestyle Director to effectively manage the front reception operations.
• Greets all homeowners and guests and filters all in-bound calls to determine immediate needs and execute appropriate assistance.
• Retrieves and distributes all voice mails left with front reception.
• Monitors pick-ups/deliveries.
• Accepts and records member account payments for guest fees, fitness passes, and tickets for various lifestyle-sponsored activities and events; issues membership, guest and fitness pass cards; and reconciles all revenue collected during shift for proper accounting.
• Assists with resident events and lifestyle programming, including light duty set-up and tear down, sign-in procedures, and serving alcohol during Association-sponsored happy hours and lifestyle events.
• Performs other clerical, cleaning, administrative and lifestyle-related duties as directed.

Knowledge, Skills and Abilities:

• Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems is a must.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines while staying focused and detail oriented.
• Exceptional organization skills.
• Ability to interact and work positively and effectively with residents and staff at all levels.
• Ability to deal with customer service requests in a professional and timely manner.
• Team player with ability to work collaboratively and cooperatively within the department as well as with other departments.
• Lifestyle enthusiast, comfortable organizing and working with community association resident volunteers.

Physical Demands & Work Environment:

• Primarily sitting at workstation utilizing a computer in an office setting.
• Occasional bending; lifting of objects (up to 25 pounds).
• Occasional light cleaning of work area.
• Must be flexible to work early mornings, evenings, and weekend shifts.

Experience

• 2 year(s): High school diploma or GED and minimum two (2) years of experience working in a Receptionist, Customer Service and/or Hospitality role within an office environment. Ability to successfully complete employer-paid CPR/AED certification and an ABC Basic Liquor Law training w/in 45 days of hire.

Education

• High School or better

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer
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