What are the responsibilities and job description for the Onsite Administrative Assistant position at AAM1?
Ready to put your administrative and customer service skills to work in a welcoming, active adult community?
Solera Chandler is seeking a friendly, organized, and service-oriented Onsite Administrative Assistant to support the day-to-day needs of our 55 active adult community in Chandler, Arizona. This position works closely with the General Manager while providing responsive, professional assistance to homeowners and HOA Board members. From supporting daily administrative functions to assisting residents and helping keep the community office running smoothly, this role is an important part of creating a positive community experience.
Solera Chandler is a homeowner-controlled community of 1,149 homes offering resort-style amenities, including a recreation center, fitness facilities, swimming pools, pickleball and tennis courts, social and activity spaces, an 18-hole golf course, and an onsite restaurant.
If you enjoy helping others, staying organized, and being part of a vibrant community where exceptional service matters, we’d love to hear from you.
Position Responsibilities:
- Perform a wide spectrum of administrative duties that are essential to successfully enforcing community Covenants, Compliance & Regulations (CC&R’s), provides administrative support and other tasks as directed to On-site General Manager and other on-site staff members.
- Develops a working relationship with community board members, committee members, and homeowners.
- Extend top-notch customer service and problem resolution via phone and face-to-face interaction with board members and residents.
- Provide traditional office support by maintaining calendars and appointments, composing correspondence, and creating/maintaining database information.
- Arrange various meetings (times/locations) and prepare all correspondence necessary to notify included parties.
- Assists with community inspections of common areas according to AAM’s management contract.
- Work with vendors to provide direction and collect bids per the manager.
- Perform various general accounting duties, including some A/P, A/R, coding of invoices and billing.
- Maintains accurate and current association records.
- Performs other duties as directed by management staff.
Knowledge, Skills and Abilities:
- Ability to multitask and prepare and process large amounts of administrative and customer request items while being detail oriented.
Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
Exceptional organization and tracking skills.
Ability to function efficiently in a fast-paced, demanding environment.
Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems.
Ability to interact and work positively and effectively with homeowners and staff at all levels.
Advanced communication skills both verbal and written.
Superior customer service skills and phone etiquette.
Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment:
- Primarily sitting at workstation utilizing a computer in an office setting.
- May be required to lift boxes, fill paper trays, and other minor physical office related tasks.
- Walking/driving through community to assist in the inspection of common areas.
- Helping to set up/break down for events and/or meetings as needed.