What are the responsibilities and job description for the Front Desk Monitor position at AAM1?
Join the Easton Homeowners Association team and be part of a vibrant active adult master-planned community in Avon, Indiana! Surrounded by resort-style amenities—including a clubhouse, fitness center, pools, pickleball courts, walking trails, and engaging resident activities—you'll play a key role in creating an exceptional experience for homeowners and visitors. As the welcoming face of the community, you will manage the front desk and reception area, answer phone calls, provide administrative support to staff and management, and deliver outstanding customer service both in person and over the phone. If you enjoy connecting with people, staying organized, and contributing to an active, friendly community, this is an exciting opportunity to make a meaningful impact every day.
Position Responsibilities:
- Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
- Administrative Support team member who works with the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
- Filters inbound calls to determine appropriate direction.
- Greets all visitors/homeowners and determines their immediate needs.
- Monitors pickups/deliveries.
- Assisting with events.
- Performs other related duties as directed.
Knowledge, Skills & Abilities:
- Excellent customer service and communication skills.
- Ability to offer support to administrative support staff with ever-changing needs.
- Ability to elicit information from callers and visitors in a professional and efficient manner.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization and tracking skills.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.
- Ability to interact and work positively and effectively with staff at all levels.
- Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment:
- Sitting at workstation utilizing a computer in an office setting.
- Walking throughout property/facilities as needed.
- Setting up, taking down and stacking tables and chairs.
Experience
Required- 1 year(s): Paid, professional experience working in a Receptionist, Administrative Support, and/or Customer Service role within an office environment.
Education
Required- High School or better
Behaviors
Preferred- Enthusiastic: Shows intense and eager enjoyment and interest
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Self-Starter: Inspired to perform without outside help
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.