What are the responsibilities and job description for the Transfer Coordinator position at AAM Brand?
Founded in 1990, AAM has been a leader in professional HOA management services for nearly 36 years, specializing in the strategic management of master-planned communities, single-family homes, condominiums, active adult, and urban high-rise/mid-rise developments. We are seeking an organized and detail-oriented individual to manage the transfer of ownership for homeowners. This role will involve overseeing the incoming deeds, escrow checks, and invoice/payment coupons, ensuring smooth and accurate transitions of property ownership. Join our team and be part of an industry leader providing exceptional service to communities across the United States.
Position Summary:
Primarily responsible for conducting the transfer of ownership of homeowners by managing the incoming deeds, escrow checks, and invoice/payment coupons.
Position Responsibilities:
• Provides direct support to buying homeowners after close of escrow.
• Partners with the Department Manager to ensure properties in need of transference are completed within deadlines.
• Manages Builder to Owner and Resale files.
• Transfers ownership within accounting database by utilizing recorded deed.
• Sets up accounts for new owners.
• Generates new homeowner invoices/payment coupons.
• Processes ledger adjustments on trustee’s deeds, quit claim deeds, agreement for sales, etc.
• Ensures all necessary information is present through internet and title company research.
• Maintains strict adherence to community and company deadlines.
• Provides customer service to homeowners and title companies.
• Notifies community managers and legal department of trustee’s deeds, fines and high account balances.
• Processes check requests to reimburse AAM for transfer fees and homeowners for overpayments.
• Assists Department Manager by updating procedures for the position when needed.
• Performs other related duties as directed.
Knowledge, Skills and Abilities:
• Excellent customer service skills.
• Ability to multitask, and prepare and process large amounts of incoming deeds, escrow checks and invoice/payment coupons while being detail oriented.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs such as Microsoft Office Suite and learn new database systems, internet and e-mail systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment:
• Utilizing a computer in an office setting.