Resident Services Coordinator (Receptionist)

Position Summary:

Located in the Tortolita Mountain area on Dove Mountain, this position is primarily responsible for answering the phone lines, providing administrative support for staff and management, managing the front entrance and maintaining the reception desk, utilizing excellent customer service skills while greeting visitors and homeowners via phone and face-to-face at a community center within a 55 homeowners association.

Position Responsibilities:

• Partners with Community Manager and Lifestyle Director to effectively manage the front reception operations.
• Greets all homeowners and guests and filters all inbound calls to determine immediate needs and execute appropriate assistance.
• Retrieves and distributes all voice mails left with front reception.
• Monitors pickups/deliveries.
• Accepts and records on membership accounts payments for guest fees, fitness classes and tickets for various lifestyle-sponsored activities and events; issues membership cards and guest passes and reconciles all revenue collected during shift for proper accounting.
• Assists with resident events and lifestyle programming, may include light duty set-up and tear down, sign-in procedures, and serving alcohol during Association-sponsored happy hours and lifestyle events.
• Performs other clerical, administrative and lifestyle-related duties as directed. 

Knowledge, Skills and Abilities:

• Ability to multitask while staying focused and detail oriented.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization skills.
• Ability to proficiently utilize computer programs and database systems, including Microsoft Office, intranet, internet and e-mail systems.
• Ability to interact and work positively and effectively with residents and staff at all levels.
• Ability to deal with customer service requests in a professional and timely manner.
• Team player with ability to work collaboratively and cooperatively within the department as well as with other departments. 

Minimum Requirements:

• High school diploma or GED and two (2) years of full time, paid, professional experience working in a Receptionist/Customer Service role within an office environment.
• Excellent phone etiquette with the ability to elicit pertinent information from callers in an efficient manner and route appropriately.
• Ability to successfully complete employer-paid ABC Basic Liquor Law and CPR/AED training within 45 days of hire. 

Physical Demands & Work Environment

• Primarily sitting at workstation utilizing a computer in a community center setting.
• Occasional bending; lifting of objects (up to 15 pounds).
• Occasional light cleaning of work area.
• Must be flexible to work early mornings, evenings and weekend shifts.