Community Manager (Developer)

Primarily responsible for providing community management and effective customer service to a designated developer portfolio of communities/homeowners through in-depth knowledge of Covenants, Conditions and Restrictions (CC&R’s) and management contracts.

Position Responsibilities:

• Read, review, and have a strong understanding and knowledge of Association governing documents, including but not limited to CC&Rs, Bylaws, Rules and Regulations, as well as federal statutes relating to Associations; Partners with AAM’s Management Team to ensure compliance.
• Interact with homeowners, vendors, and service providers on a frequent basis to promote and maintain high quality customer service in both the Association and AAM.
• Prepare and submit bid specs and work orders to vendors/service providers, as needed.
• Research, create and disseminate communications to owners via newsletters, emails and the web regarding Association activities and policies.
• Prepare and submit bid specs and work orders to vendors/service providers, as needed.
• Develop and implement policies and carry out tasks assigned by the Board of Directors and AAM.
• Establish a relationship and rapport with Developer Client.
• Attend Developer Status Meetings for applicable communities.
• Prepare, review and present all Developer Status Report.
• Prepare for, attend, and document annual meetings for Developer Communities.
• Schedule, organize and facilitate annual budget meetings and other special meetings by providing leadership and professional guidance as required by Association policy.
• Review, analyze, and present monthly management/financial reports to appropriate parties; identify, and work with accounting to resolve, any discrepancies in reports.
• Work alongside Budget Analyst to prepare annual association budget.
• Review, modify, code, and approve Association invoices.
• Participate with and assist as needed with subsidy requests for Developer Communities.
• Review, make recommendations, and be a member of the Architectural Review Committee for each Developer Community.
• Ensure proper insurance coverage for every stage of development within the community.
• Document all transition of common area using the MAP system.
• Ensure transition of all common area deeds.
• Coordinate and ensure property tax consolidations are completed prior to transition.
• Work with Developer Services to ensure all utilities are established in the correct name and a record of utility meters is established and maintained.
• Establish transition committees and assist with training and relationship building.
• Prepare for and execute transition to Homeowner Control.
• Oversight of compliance/common area inspections.
• Ensure compliance with established AAM policies and procedures, including but not limited to, annual meetings, corporate records, board packets, collection activities, board reporting, communication, transitions, financial statements and staffing.
• Assist Clients to ensure compliance with State, Federal, and Association Management Statutes.
• Attend monthly sales and construction meetings with Developer Client.
• Perform other duties as directed.

Knowledge, Skills, and Abilities:

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• High attention to detail.
• Self-direction.  Capacity to set personal priorities, follow-up and report as required.
• Experience working with Developer Communities, HOA's, or other entities that involved knowledge and enforcement of Governing Documents.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.

Physical Demands & Work Environment:

• Sitting in an office setting utilizing a computer and other office equipment.
• May be required to lift boxes, fill paper trays, and other minor physical office related tasks.
• Utilizing personal automobile for commuting to and from assigned communities.
• Walking and/or driving throughout communities to inspect common areas and other job responsibilities per the management contract.
• Sitting and standing for moderate periods of time.