Communications Coordinator

Responsible for development and delivery of communications to Trilogy at Vistancia Board, Committees and residents. Communications include, but are not limited to, email correspondence, monthly newsletters, flyer/brochures, community website, and other internet and various forms of social media as necessary. Manages the overall promotions and marketing of the recreation programs, community events, and special projects offered through the community, and supports the communication requirements of the HOA and Resort Operations.

Position Responsibilities:

• Design, creation and distribution of weekly email blasts for marketing and informational purposes to serve the community.
• Primary management liaison to the Advisory Communications Committee.
• Coordination to ensure consistent messaging on all vendor portals, websites, newsletters, flyers, etc.
• Monitor, reply to, or redirect emails sent to the Board of Directors and Committees; follow-up to ensure adequate response was provided.
• Establish a comprehensive tracking system and standardized response library to ensure consistency in communications on diverse subjects addressed in emails to the Board of Directors and Committees. Additionally, develop a detailed reporting framework that captures key metrics, including email volume, subject matter, dates, response content, and the individual responsible for each response.
• Development and desktop publishing of monthly community e-newsletter to include collecting, organizing, editing, producing and distribution of e-newsletter.
• Produce and distribute all promotional flyers and announcements in a timely manner.
• Administer community websites daily, including but not limited to creating news articles, adding events and meeting announcements, updating club and resident information.
• Manages deadlines to ensure proper timeliness in communications.
• Prepares and updates PowerPoint presentations for Board and management.
• Coordinates with AAM Marketing to create and administer community surveys as requested by the Board.
• Provide photography, editing as necessary, for internet and publication use. Maintain an organized library of photos, collateral, media clips and other promotional materials for reference use.
• Assist and participate with Resort Operations teams for development and marketing of large events and event promotions. Assist when needed in large scale events, hours may include weekends and evenings for these events.
• Serve as the Community Administrator on the community website portals and registration software (Association Voice). Develop and maintain a working relationship with website host provider, registration system provider and IT Support Company.
• Responsible for identifying and implementing new communication strategies, while maintaining and consistently enhancing existing methods.
• Educates and enforces policies and procedures of the Community portals through regularly scheduled training sessions for users (homeowners and staff).
• Maintain relationships with Advertisers and send out advertising packets to potential advertisers.
• Other duties as assigned.

Knowledge, Skills and Abilities:

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Self-direction with the ability to set personal priorities, follow-up and report as required
• Time Management: the ability to organize and manage multiple priorities. Excellent skills in written and oral communication. 
• Attention to detail. Proficient in leveraging up-to-date software and hardware to support business operations.

 Minimum Requirements:

•  High school diploma or GED and two (2) years of experience in Communications or related field.
•  Efficiency in Quark Express, Adobe Photoshop, Microsoft Office, Microsoft FrontPage, Power Point,
•  Digital Photography, and/or other graphic design software.
•  Experience with Parks and Recreation/Community Programming preferred.
•  Ensures cost effectiveness of departmental operations, care of office equipment and oversight of
•  department assistant/support.
•  Valid Driver’s License.

 Preferred Qualifications:

• Bachelor’s degree in communications, Journalism, Public Relations or related field and three (3) years of experience in Communications or a related field. A combination of some college education and extensive work experience will be considered. 
• Efficiency in Microsoft Office Suite, Adobe Creative Suite, Canva, Constant Contact, Digital Communications Applications, Social Media.

 Physical Demands & Work Environment:

• Must be capable of operating a computer, printer, telephone, camera video equipment.
• Position requires sitting, standing and/or movement throughout office and around the community.
• Duties of maintaining files and records, pushing, reaching, and carrying.
• May be required to participate in more than one assignment at a time with frequent interruptions, changes and delays.
• Works indoors and outdoors.