What are the responsibilities and job description for the Inside Sales Representative position at Aalchem?
Company Description Aalchem is a growing wholesale chemical distributor serving manufacturers across the United States and Canada. We're known for building long-term customer relationships, delivering exceptional service, and helping our customers solve complex supply chain challenges. As we continue to grow, we're looking for an Inside Sales Representative who enjoys developing new business, building lasting relationships, and making a measurable impact. This is an ideal opportunity for someone who enjoys prospecting, following up relentlessly, uncovering opportunities, and turning conversations into long-term customer relationships.
Role Description As an Inside Sales Representative, you'll be responsible for developing new business, growing existing customer relationships, and re-engaging inactive accounts. You'll build a pipeline through proactive outreach, identify customer needs, and help deliver solutions that create long-term value.
This is an excellent opportunity for someone who enjoys the challenge of building something. You'll have the freedom to develop your own pipeline, reconnect with former customers, and introduce Aalchem to new businesses. If you're energized by creating opportunities rather than simply maintaining existing ones, you'll find plenty of room to make an impact—and be rewarded for it.
What You'll Do:
- Identify, prospect, and develop new business opportunities through phone, email, networking, and other outreach efforts.
- Re-engage inactive customer accounts by building relationships and identifying new opportunities to earn their business.
- Grow existing customer relationships by identifying new opportunities and recommending products and solutions that add value.
- Prepare quotations, pricing, and product information with speed and accuracy.
- Manage opportunities from the initial conversation through order completion.
- Collaborate with Customer Service, Purchasing, Logistics, and Operations to deliver an outstanding customer experience.
- Maintain accurate records of customer interactions, sales activities, and opportunities.
- Meet or exceed established sales and business development goals.
We're looking for someone who is:
- Naturally curious and enjoys building strong customer relationships.
- A strong communicator with exceptional phone and email skills who consistently follows through on commitments.
- Highly organized, detail-oriented, and able to manage multiple priorities with a strong sense of urgency.
- Empathetic and able to understand customers' challenges while providing responsive, solution-focused service.
- Competitive, self-motivated, and driven to identify opportunities, solve problems, and achieve results.
- Comfortable thriving in a fast-paced environment with relentless follow-up and a commitment to delivering an outstanding customer experience.
Qualifications
Required
- Two or more years of experience in customer service, inside sales, account management, or business development.
- Excellent communication and organizational skills.
- Strong computer skills, including Microsoft Office.
- Ability to prioritize, multitask, and think critically.
Preferred
- B2B sales or wholesale distribution experience.
- Experience with ERP or CRM systems.
- Manufacturing or industrial market experience.
- Business, Marketing, or related degree.
What We Offer
- Competitive base salary
- Performance-based commission program
- Medical, dental, and vision insurance
- Health Savings Account
- 401(k) and retirement benefits
- Paid Time Off
- Paid parental leave
- Employee Assistance Program
- Professional development opportunities
- Referral program
- Flexible scheduling
Why Aalchem?
We're a growing company where people know each other, work together, and genuinely care about doing great work. We value initiative, teamwork, and continuous improvement. If you're looking for a place where your ideas matter, your effort is recognized, and your success contributes directly to the company's growth, you'll fit right in. Ready to make an impact? We'd love to hear from you. Apply today!