What are the responsibilities and job description for the Customer Service Specialist position at Aalchem?
Aalchem LLC is a wholesale chemical distributor established in January 2002 and headquartered in Grand Rapids, Michigan. Aalchem owns and operates four warehouses, which also incorporate a HAZMAT facility, analytical laboratory, and chemical blending capabilities.
At Aalchem, we take whatever is required to ensure the unique needs of each customer is met. We have grown through strong relationships, innovation, and dedication, resulting in an incredible average annual sales growth of 35% per year. Along with our dedicated one-on-one focus on customer needs, we attribute our growth to consistently reinvesting in our infrastructure, inventory, and our most important asset, people.
From two employees during its first year of operation in 2002, Aal Chem has grown to a staff of more than 70 employees whose dedication is instrumental in ensuring that our customers get the chemical products they need on a timely basis.
To support our growth, Aalchem is seeking an experienced Customer Service Specialist (CSS) to join our team. An integral position within our organization, a CSS will create relationships with customers through prompt and accurate communication, detailed processing of sales orders and continued follow-though to meet customer needs.
Specific responsibilities will include:
- Procurement: Process orders, check orders for accuracy, up-selling/suggestive selling, follow-up on back-orders.
- Record Retention: Compile and update physical or digital files on customers; monitor backordered items and allocations.
Qualified candidates will meet the following requirements:
- Previous experience in a customer service/sales support role.
- Exceptional interpersonal, customer service, organizational and communication skills (both verbal & written).
- Strong attention to detail, the ability to manage multiple priorities, patience, and flexibility.
- Computer savvy with experience using an ERP system, Excel spreadsheets, Word, and the Internet.
Aalchem offers a competitive wage and benefits package including the following:
- An hourly wage based your skills and experience as well as the job
- Quarterly bonus based on profitability
- Medical, dental and vision insurance
- Employer provided and Voluntary Life Insurance
- Employee Assistance Program
- 401(k) Roth and Traditional Plan with 3% Safe Harbor Profit Sharing contribution
- Company pension
- Short-term Disability
- Generous Paid Time Off
- Parental leave
- On-the-job training
- Referral program
Job Type: Full-time
Work Location: In person
- Aalchem is an Equal Opportunity Employer