Customer Service Representative

Customer Service Representative | Charlotte, NC 28277

Ready to change the future, your way? This is an excellent opportunity for a driven Customer Service Representative to unlock your ambition and work the future at Aalberts.

The CSR will use a proactive and customer-centric professional to serve as a pivotal liaison between our Regional Sales Team and our valued customers. In this role, you will collaborate closely with Sales, Planning, Production, and Shipping teams to ensure the seamless execution of order fulfilment and shipping processes. The ideal candidate will have strong problem-solving abilities, exceptional communication skills, and a keen analytical mindset, enabling them to manage key accounts effectively while continuously enhancing the customer experience.

the Aalberts way

Aalberts is built on entrepreneurship. We believe the more space people are given, the greater their chance of finding brilliant solutions for our customers. That is why we encourage everyone to take ownership, think independently yet work as one team. You are in charge today of what happens tomorrow. For yourself, for the company, and for our planet.

your challenge

• Coordinate with Planning and Production teams to ensure timely resolution of special or delayed orders.
• Oversee the entire order-to-delivery process, ensuring world-class customer service and adherence to delivery timelines. This would include order processing, pricing, account maintenance, etc.
• Act as the primary point of contact for customers, proactively communicating performance metrics and operational updates.
• Develop and nurture strong relationships with customer purchasing teams to improve communication and address concerns promptly.
• Facilitate effective communication between Sales, Planning, Production, and Shipping departments to ensure alignment and timely execution.
• Maintain accurate records of customer interactions, order statuses, and performance metrics in line with company standards.
• Utilize CRM systems and other digital tools to streamline processes, track performance, and generate detailed reports for management review.

requirements

• Operate standard office equipment such as computers, phones, and printers.
• Communicate verbally and in writing to exchange information with colleagues, customers, and clients.
• Visually perceive and assess information on computer screens and documents.
• Traverse various environments, including office spaces, customer locations, and manufacturing facilities.
• Navigate different types of terrain and environments during travel and facility visits
• Operate a vehicle for travel to customer and client locations, when necessary.
• Ascend/descend stairs or use elevators in office buildings and manufacturing facilities.
• Maintain concentration and complete tasks in environments with varying noise levels.
• Adapt to changing work conditions, including outdoor weather during travel or facility visits.
• Apply established protocols and make decisions in potentially high-stress situations during travel or customer interactions.

targeted attributes

• Demonstrated experience in customer service or key account management within a fast-paced, cross-functional environment.
• Superior communication and interpersonal skills with a proven ability to build and maintain strong professional relationships.
• Strong organizational skills and the ability to manage multiple priorities concurrently.
• Familiarity with order management systems, shipping logistics, CRM software, and performance metrics.

why work at Aalberts?

• Globally renowned company, dedicated to technological innovation and excellence
• Diverse teams of passionate individuals, committed to making a difference
• Professional growth and development opportunities
• Think independently yet work as one team
• Be in charge today of what happens tomorrow

about Aalberts

We are a company of over 13,000 passionate people spread across 50 countries, working as one to engineer mission-critical technologies, making impact in everyday life. Aalberts IPSA proudly supports eco-friendly buildings to high-tech manufacturing, minuscule microchips to the largest seagoing vessels, and next gen vehicles to lightweight airplanes. Since 1975, we have been at the forefront of where technological innovation truly matters and progress is really made for a clean, smart and responsible future.

work environment

• Office based with regular operation of standard office equipment such as computers, phones, and printers.
• Ability to sit, stand, and walk for extended periods throughout the workday.
• Frequent use of hands and fingers for computer work, data entry, and handling documents.
• Must be able to occasionally lift or move items up to 25 pounds, such as files, boxes, or company branded items or equipment.
• Operate standard office equipment and software (e.g., Microsoft Office, Google Workspace, content management systems).
• Visual acuity to review detailed reports, HR data, personnel data on screens and in print.
• Visually perceive and assess information on computer screens and documents.
• Ascend/descend stairs or use elevators in office buildings.
• Maintain concentration and complete tasks in environments with varying noise levels.
• Apply established protocols and make decisions in potentially high-stress situations during vendor interactions.
• Prioritize and manage multiple communication projects and deadlines simultaneously.
• Clear verbal communication skills to coordinate with all departments, vendors and colleagues. Specifically, upper intermediate (B2) language level in English.

travel requirements

No travel required for this role.

how we take care of you

The salaried rate for this role is fair and decided upon based on experience and proven skills alignment through our interview process. This role will observe our company’s 12 paid holidays, generous paid time off and competitive full suite benefits package.

go ahead, work the future at Aalberts

Our procedure involves application submission, screening, assessments, selection, and offer/onboarding. The process follows a tentative time frame and is subject to the availability of both parties and the completion of each stage.

our commitment to all

Aalberts IPSA is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other classification protected by law.

Uninvited agency solicitation will not be considered. Profiles sent by third-party recruiters will be treated as direct applications from the candidate.