What are the responsibilities and job description for the Regional Client Support Lead position at AAkron Rule Corp?
We are seeking a dynamic and experienced Regional Client Support Lead to join our growing team. The primary responsibility is to provide effective Client Support for all customers by utilizing exceptional, in-depth knowledge of AAkron Rule company products and processes. The ideal candidate is a competent leader with excellent communication and customer service skills. The main goal is to maximize customer satisfaction through exceptional client support and effective team management. This position offers an opportunity to influence regional strategies, enhance customer satisfaction, and drive business growth.
In this role, you'll get to:
- Manages the workload within the assigned region- Making sure orders are flowing properly
- Delegates as necessary to the Client Support level within the region
- Mentors other staff within the region
- Conducts continuous training/refreshers when needed
- Handles complex investigations with problem orders
- Handles escalated calls/emails from the other levels within the region.
- Handles large quantity orders and orders over $2000
- Answers emails in a timely manner
- Handles large quantity quotes/ overseas quotes or custom projects
- Freight Estimates
- Follow ups with clients via email/phone
- Follow ups on quotes/spec samples
- Maintain CRM
- Assists with sales leads with current and potential clients
- Special and yearly pricing
- Other duties assigned
We are looking for people who:
- High School Diploma or equivalent
- Prior experience in the Promotional Products industry a plus
- Prior experience in B2B sales a plus
- Must have prior Customer Service/Client Support experience
- Self-motivated with a sense of urgency
- Knowledge of Microsoft Word, Outlook, Teams and Excel
- Thrive in a dynamic and collaborative environment
- Adapt quickly to changing priorities and customer needs
- Have a clear, professional, and informative communication style
- Ability to multitask in a fast-paced environment
This position is ideal for a motivated professional eager to lead regional client support initiatives, build lasting client relationships, and contribute significantly to organizational success.
The salary/hourly range indicated in this posting represents a reasonable estimate of the salary range for this position. Actual salary will vary depending on non-discriminatory factors such as experience, knowledge, skills abilities, education, shift differential, and location.
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $21 - $24