Care Coordinator

Qualifications:

Experienced in the provision of Direct Care Services (DCS) in an in-home care environment. Possess the knowledge of the skills and procedures required for the delivery of non-medical in-home care. Proficient in employee-client relations and conflict resolution. Able to provide employee scheduling to meet client needs. Must possess office administration or clerical abilities with good oral and written skills. Must have experience in the healthcare industry. Must be able to pass an FBI-level fingerprint background check. Performs other duties as assigned. This is a full-time, hourly position.

Essential Functions/Duties:

1. Coordinate oversight of direct care services at the direction of the Regional Director, Area Manager and in conjunction with the Scheduling Coordinator, throughout designated and/or approved counties.
2. Provide oversight of DCS services by AAging Better employees or contracted services when assigned by the Area Manager or senior management, in conjunction with the Scheduling Coordinator.
3. Conduct supervisory visits when assigned by the Area Manager, ensure visits are electronically annotated in the tracking and scheduling system, also in writing in client and/or employee files/charts per state statutes and regulations; hard copies are filed in the main office.
4. Care coordination of client care includes the following:

• Coordination and creation of client/employee schedules including completing shifts and entering travel time when needed at the direction of the Scheduling Coordinator, Area Manager, or other senior management.
• Evaluate Care Plans during the supervisory visit to ensure client needs are being met and all provisions of the Plan of Care are being followed.
• Schedule and conduct Supervisory Home Visits to ensure client needs are being met, that field staff are completing tasks per the client Plan of Care, and that all policies and state provisions are being followed.

1. Conduct intake assessments for new clients; provide new client information to the Scheduling Coordinator for staffing and data entry into the electronic tracking system.
2. Ensure client satisfaction surveys are conducted at the appropriate intervals for all Idaho offices; report client feedback to all AAging Better In-Home Care office staff. Ensure all Surveys are kept up to date and are reported in Quarterly Meetings for all Idaho offices.
3. Forward copies of new client and new employee documentation to the Regional Director, Area Manager, and Administrative Assistant.
4. Document all issues or key interactions for both clients and employees in the “Activity” fields of the electronic tracking system and ensure all management staff are aware of events along with any other necessary office staff.
5. Ensure all client and personnel records are kept confidential and that clients and employees are aware of such confidentiality, following HIPAA guidelines.
6. Maintain and track all caregiver certifications to ensure that all field staff are within state and agency regulations. Update certifications in the electronic tracking system. Forward all compliance pieces to the Area Manager and Regional Director.
7. Build all new client charts, ensuring all forms and documents are present after an intake is completed for all Idaho offices.
8. If assigned by the Area Manager, assist in identifying areas of quality improvement during reviews of “Timesheets” and ensure Area Manager and the Executive Administrative Assistant are informed of any findings so that they or the Scheduling Coordinator can provide counseling or enable them to inform nursing staff that classes of general need may be necessary for deficient employees to ensure correction of any identified deficiencies.
9. Cover “after-hours” on-call, when assigned by the Area Manager or Regional Director in conjunction with the Scheduling Coordinator on a rotating schedule. Document any changes in the electronic tracking system as they occur. Document and forward any issues being reported by employees or clients to the appropriate department, i.e., Area Manager, Payroll, Regional Director, Executive Director, Human Resources, Nursing Supervisors and/or CEO, on the next duty day.

• If an emergency or other significant issue arises while “on-call,” immediately notify the Area Manager, Regional Director, Executive Director, and/or a Nursing Supervisor, if appropriate, and follow any instructions provided.
• Accurately track the amount of time actively spent engaged in making scheduling changes, managing call-ins or issues reported by clients.
• Keep the electronic tracking system continuously updated with any changes made while “on-call.”
• Maintain constant security and confidentiality of all clients and/or employee information, to include, the safekeeping and security of any assigned electronic equipment, such as computers, handheld devices and/or phones.

1. Assist Scheduling Coordinator with scheduling issues, such as late or no check-ins/outs.
2. Conduct appropriate marketing activities, as assigned. Report issues, concerns and/or strategies for continued growth of the area/s to the Area Manager and/or Regional Director.
3. Recommend Recognition Awards (based on Satisfaction Survey results or client calls) to the Area Manager and/or senior management for deserving field employees.
4. Ensure client birthday cards are sent out each month.
5. Audit client files monthly.
6. Perform other duties and activities, as assigned by Area Manager or senior management.
7. Answer phone calls. Assist with calls/message taking as needed and ensure that all information is kept up to date, along with notifying all office personnel of any needed information, ensuring all information is electronically annotated in the electronic system.