Shift Assistant

This position is located on Creech AFB in Indian Springs, NV. The drive is 45 minutes away from Las Vegas but you are serving the best customers in the world!

As a Shift Assistant at the Exchange, you’ll function as a jack-of-all trades for the store. If you are highly adaptable and enjoy a job where no two days are the same, this is the position for you. Your primary duties will involve merchandising the floor, creating price labels, and updating shelf labels. Therefore, organizational skills and tidiness are important- you are an integral part of making sure our store looks clean and appealing to the customer. Your knowledge of the store will also allow you to provide expert customer service and create a welcoming environment. You are also a key holder for the facility.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

So what can you expect as a Shift Assistant at the Exchange?

• Follow all safety guidelines and operating procedures
• Deliver extraordinary customer experience by engaging customers and prioritizing customer needs over tasks
• Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
• Able to use computer software to create labels, check pricing, and review plan-o-grams
• Maintaining a clean and fully stocked area according to Exchange guidelines

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Central Checkout/ Customer Service Supervisor

• Executive Order 14043 requires COVID-19 vaccination for employment with the Exchange.

As a Supervisor in Central Checkout/Customer Service, you will lead a team of passionate and knowledgeable Customer Experience Associates who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors. You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So what can you expect as a Supervisor - Central Checkout/Customer Service at the Exchange?

• Promote a positive team and customer centric culture
• Lead a culture of accountability through clear expectations
• Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
• Ensure customers have an extraordinary experience while shopping
• Greet every customer with eye contact and smile in your authentic way

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

We offer the following benefits for this position:

• Paid Vacation & Sick Leave
• Medical & Dental insurance
• Basic Associate Life, Personal Accident & Long Term Care Insurance
• Flexible Spending Accounts
• 401K

• Holiday Premium Pay (Double Pay)
• Mass Transportation Reimbursement
• Associate Transfer Program (ATP)
• Paid Military Leave
• Personal Accident Insurance
• FMLA & Administrative Leave
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details.