Customer Experience Associate - Softlines

As a Customer Experience Expert in Softlines, your eye for trend will help our customers discover new looks and bring their definition of style to life with confidence. Your love for fashion, jewelry and excitement to share your apparel and accessory expertise and tips will help our customers find the perfect outfit for everyday and special occasions, while also helping them find the perfect accessory to complete their look. Our customers will find it easy and fun to shop apparel and accessories thanks to your expertise and trend-savvy advice.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, holiday pay, and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the Exchange.

So, what can you expect as a Customer Experience Associate – Apparel & Accessories at the Exchange?

• Greet every customer with eye contact and smile in your authentic way
• Acknowledge every waiting customer as soon as they arrive to the apparel/accessory area to let them know you’ll be right with them
• Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate pieces that meet the specific needs of the customer
• Ensure customers have an extraordinary experience while shopping
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge

Additional Qualifications/Requirements:

• Excellent attention to detail
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills
• Basic computer skills
• Retail experience preferred