Receptionist (HCD)

The Dental Front Desk Receptionist is responsible for answering, telephone calls; scheduling, rescheduling and canceling of appointments; registering patients; answering patient questions; assisting with referral process and checking insurance eligibility.

Duties and Responsibilities

• Answer all incoming calls and properly route calls via appropriate transfer, message taking, or follow-up and return call, routinely check the queue to monitor number of calls on-hold.
• Efficiently and accurately schedule, reschedule and/or cancel medical appointments as requested by the patient and in accordance with AACIs Appointment Scheduling Policy.
• Check insurance and verifies eligibility information.
• Collect payments from patients in accordance with AACIs policies of handling cash.
• Assist with referral process and resolves patient inquiries, complaints or concerns regarding their accounts or appointments.
• Provides administrative support to the Dental Program Manager.
• Provides information regarding Covered California outreach and enrollment.
• Communicate with direct supervisor regularly on the status of operations, patient access, medical records, insurance coverage updates and any other related issues.
• Complete other duties and related projects as assigned.

Education & Experience:

• High school diploma, GED or equivalent required.
• Minimum of one year of experience in a healthcare environment or knowledge of community primary care, dental or mental health outpatient operations preferred.

Knowledge, Skills and Abilities:

• Customer service experience and ability to provide a high level of customer assistance.
• Computer skills including proficiency in data entry, internet use and Microsoft office applications. 
• Excellent verbal communication skills, ability to maintain confidentiality and privacy of information.
• Verbal and written fluency in English required; Bilingual skills in a second language (Spanish, Mandarin, Cantonese, Vietnamese) desired but not required.
• Ability to maintain confidentiality and privacy of information.
• Ability to adjust to change and ask clarifying questions when necessary.

Competencies:

• Ability to communicate well with people of diverse cultural professional and experiential backgrounds.
• Ability to establish and maintain effective work relationships as part of a multi-disciplinary team.

Salary : $22 - $25