What are the responsibilities and job description for the Teller / Member Service Representative - Full-Time position at AAC Credit Union?
Job description:
Teller/Member Service Representative
Full-Time | 40 Hours per Week | Excellent Benefits | Saturday Rotation Required
Join a 5-Star Team!
AAC Credit Union is proud to be rated 5-Stars and ranked among the Top 200 healthiest credit unions in the nation. We’re a growing, community-minded organization that values our employees as much as our members. Enjoy a fun, team-oriented work environment with employee appreciation events, recognition programs, stability, and awesome coworkers.
Position Summary
As a Member Advisor, you’ll be the welcoming face and voice of AAC Credit Union. You’ll help members with everyday banking needs, provide friendly and knowledgeable service, and connect them with products and services that support their financial goals. This role blends customer service, relationship building, and cash handling in a fast-paced, team-centered environment.
What You’ll Do
- Deliver exceptional service: Greet members warmly, answer phones, and ensure every guest feels welcome and valued.
- Handle transactions accurately: Process deposits, withdrawals, payments, and other account transactions in-person, by phone, or by mail.
- Promote financial solutions: Listen to member needs and recommend products and services that can help them succeed.
- Maintain accuracy: Manage your cash drawer responsibly and follow established policies and procedures.
- Be a team player: Support branch goals and promotions, maintain a positive attitude, and contribute to a supportive, dependable team culture.
- Demonstrate professionalism: Represent AAC with confidence, integrity, and a coachable mindset—even under pressure.
- Relationship Building: Builds relationships with members by listening to member needs and suggesting products and services that will benefit them. Participates in credit union promotions.
What We’re Looking For
- Experience: Prior cash handling or customer service experience is required.
- Skills: Strong communication, attention to detail, and comfort with computers and technology.
- Mindset: Positive, dependable, and motivated to help others achieve their financial goals.
- Availability: Full-time with Saturday rotation at our Grand Rapids branch. Occasional travel to nearby branches may be required.
Why You’ll Love Working Here
- Competitive pay and full benefits package
- Supportive and inclusive culture
- Opportunities for growth and development
- Recognition programs and appreciation events
How to Apply
Not sure if your experience checks every box? That’s okay! Include a short cover letter telling us how your background and skills make you a great fit for the role, we love meeting motivated candidates from all industries.
If you are passionate about helping others and want to be part of a credit union that values community and connection, we’d love to hear from you!
Physical Requirements
This position requires the ability to stand or sit for extended periods, handle cash and office equipment, bend, reach, lift, and communicate clearly in person and by phone. Reasonable accommodations will be made to support qualified individuals.
Visit us @ www.aaccreditunion.net
Benefits:
- 401(k)
- 401(k) 8% Match
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 1 year (Required)
- Cash handling: 1 year (Required)
Work Location: In person