Equipment Rental Counter Associate

Ready for a job with real purpose?

We are the equipment and event rental industry. We provide solutions that help people save time and money by renting the equipment that builds our communities, the tools to improve homes and the goods that create memories at special events. If you have a passion for helping others, then join a $65 billion industry that reflects today’s sharing world by creating experiences that change communities—and lives. Discover your purpose – work in rental.

Job Duties

• Assist rental customers in a polite, friendly and professional manner whether in person or on the phone
• Ask customer questions to determine their rental needs and recommend proper equipment; provide alternative suggestions if appropriate
• Prepare rental forms and contracts by obtaining customer signature and other information as required
• Explain rental fees and provide information about rented items such as operation of equipment and safety features
• Answer telephone and receive orders by phone
• Resolve customer problems and answer questions
• Schedule equipment delivery and pickups and assist customer with the loading and unloading of equipment when necessary
• Daily audits of open contracts and call overdue rentals
• Complete rental transactions on rental software including checking equipment rates and availability, creating rental quotes, reserving equipment, opening/closing rental contracts, scheduling equipment deliveries/pickups, emailing quotes/reservations/contracts to customers
• Periodically update and review company website for accuracy and messaging
• Clean showroom floor and equipment; arrange showroom displays; keep shelves organized, stocked and clean
• Report safety violations to supervisor
• Adhere to all company policies, procedures, rules and regulations in written or verbal form
• Comply with government safety requirements and other regulations and security in store
• Attend department, store and safety meetings
• Perform other duties as requested

Education, Skills & Requirements

• A high school diploma or equivalent GED is preferred but not required
• Must be able to lift/move approximately 50–70 lbs.
• Customer Service Aptitude
• Strong telephone skills
• Effective written and oral communication skills
• Valid driver’s license and clean driving record
• Equipment rental industry experience preferred
• Experience as inside sales representative, rental counter sales representative, auto parts sales representative, equipment dispatcher, truck dispatcher, construction foreman, or similar role preferred

Working Conditions

• Must be able to sit or stand for long periods of time
• The job requires constant interaction with the public