What are the responsibilities and job description for the Front Office Staff position at AAAG-Illinois LLC?
Are you a people person with a passion for cars and fast-paced environments? Join our team at America's Auto Auction Greater Peoria a leading auto auction company, where we connect buyers and sellers in the automotive industry.
We are currently seeking Front Office Staff to be the face of our business. This role is perfect for someone who thrives in customer service, enjoys working with a team, and can handle a variety of administrative tasks with professionalism and accuracy.
America’s Auto Auction (AAA) is experiencing growth, and we want you to be part of it. We are one of the nation’s premier auto auction groups. America’s Auto Auction has developed a platform built on lasting relationships and superior service that leverages the best of vehicle offerings.
What You’ll Do:
Interact daily with customers in person and by phone, providing friendly, professional service.
Maintain composure and a positive attitude during busy or challenging situations.
Use ASI, Spark, Excel, and Word to complete a variety of administrative tasks.
Process dealer payments and issue Titles & Checks through ASI.
Create and send accurate reports to dealers.
Handle Floor Plan transactions efficiently and accurately.
Scan documents and ensure all records are properly maintained.
Document vehicle returns and related activities.
Assess and match Titles with Bills of Sale (BOS).
File Titles and Checks with 100% accuracy as the goal.
Create vehicle run lists based on customer preferences.
Maintain a detailed and updated “To-Do” list with clear instructions.
Order and track office supplies as needed.
Work effectively independently or as part of a team.
Requirements:Honest, reliable, and willing to learn.
Able to transition smoothly between tasks and customer interactions.
Strong verbal and written communication skills in English.
Positive attitude and ability to thrive in a fast-paced environment.
Able to follow directions and take initiative when needed.
Recognize the importance of teamwork and collaboration.
High school diploma or equivalent required.
Environment:
Supportive team environment
Opportunities to grow and expand your skillset
A role where your attention to detail truly matters
Stability and daily variety in your work
Here’s a taste of the benefits we offer:?
- 401K with Matching
- Competitive Pay
- Medical, Dental, Vision
- Life Insurance
- Short- and Long-term disability
- Critical Illness
- Paid Holidays
- Paid time off
- AD&D Insurance
- Employee Assistance Program (EAP)
- And more!
Our daily mission is simple and straightforward: to provide high quality service and operational execution for dealers and institutional customers.
America’s Auction is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.