Branch Customer Service Representative

Branch Customer Service Representative - Aurora, CO

(NOT REMOTE or HYBRID)

Position Summary

Customer service talent is in demand, and today’s candidates want a role where they can build relationships, grow their skills, and make a real impact every day. As a Branch Customer Service Representative with The Auto Club Group, you’ll be the welcoming face of AAA—helping members with trusted products and services while driving satisfaction, sales, and long-term career growth.

Schedule:

• Monday-Friday 8:30am-5:30pm MT (One Rotating Saturday a month working 9:00am-1:00pm)

Compensation:

• Competitive hourly wage of $19.00–$21.50, based on experience, plus additional incentives and annual bonus potential based on performance.

Key Responsibilities

• Member Service & Sales: Greet, service, and support members by promoting and selling membership, travel products, select banking products, and other ACG offerings.
• Lead Generation & Promotions: Generate leads, share travel and insurance specials, provide travel information, and conduct outbound promotional calls for insurance and travel products.
• Customer Support & Problem Resolution: Respond to member inquiries, help resolve complaints, and refer complex questions or concerns to senior staff, agents, or management when appropriate.
• Cashiering & Payment Processing: Process payments for insurance policies, travel products, tickets, and travel money products while handling remittance/depository transfers and balancing the cash drawer.
• Branch & Team Support: Provide administrative support to travel and insurance sales staff during peak periods and participate in office activities that support branch goals.
• Additional Responsibilities: Perform other duties as assigned.

Required Qualifications

• High School Diploma or equivalent
• Experience working in a customer-focused environment and delivering timely, helpful solutions.
• Ability to take personal responsibility, use good judgment, and seek solutions when challenges arise.
• Comfortable using Microsoft Office applications and learning workplace technology that supports customer service.
• Able to multitask, prioritize work effectively, and stay focused on meeting office and customer service goals.

Key Strengths for Success in This Role:

• People-First Service Mindset: Bring passion and enthusiasm for working with people while consistently exceeding member expectations through professionalism, efficient service, and a well-maintained work area.
• Communication & Teamwork: Communicate effectively, both verbally and in writing, and work collaboratively in a team environment.
• Accuracy & Attention to Detail: Perform basic mathematical calculations accurately to support monetary transactions.
• Adaptability & Pace: Work under pressure in a high-volume, fast-paced customer service environment.
• Schedule Flexibility: Work irregular hours, including holidays and weekends, and participate in community events when needed.

Work Environment

• This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.

ACG offers excellent and comprehensive benefits packages:

• Medical, dental and vision benefits
• 401k Match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership
• Discounts, perks, rewards, and much more

Job Posting Period: This position is expected to remain posted through 8/31/2026; however, it may close at any time once a qualified candidate pool is identified.