What are the responsibilities and job description for the COUNTER SALES position at AAA Rent-All?
Counter Sales
The Counter Sales position is responsible for meeting customer needs, including serving the customer in person at the counter or on the telephone, providing information on equipment or product availability, pricing, terms, and service. They handle reservations, contracts, questions, sales transactions, and order adjustments.
The position requires constant interaction with the public and employees. Most work is completed in an office setting with occasional warehouse/outdoor tasks. Multi-tasking occurs, such as simultaneously managing incoming phone calls and in-person customers. Moderate lifting and walking, bending, pushing, and transporting objects of various weights and dimensions is sometimes required. Chemicals, including gasoline, diesel, propane, and cleaning solvents are sometimes encountered in this position.
Essential Duties and Responsibilities:
• Give a professional, friendly prompt customer greeting as they enter the store or call.
• Recommend product or service to fit customer need. Instruct on safe and proper use.
• Create the contract, document safety instructions with customer, & follow payment policies.
• Address missing or damaged items with customer at time of return.
• Maintain a clean, organized work area.
• Maintain a professional appearance and follow uniform policy.
• Attend instructional meetings as required.
• Practice personal safety and report any other safety concerns to supervisor.
• Adhere to all company policies, procedures, rules/regulations in written or verbal form.
• Assist other personnel as needed.
Requirements:
• Customer service skills.
• Management skills.
• Positive, willing attitude.
• Must be able to understand and complete instructions.
• High school diploma or GED is preferred but not required.
• Must pass a company drug screen.
• Valid driver’s license.
• Willingness to "get hands dirty" when needed.
Benefits can include: 401k, vacation time, sick time/well pay, free/discounted use of rental equipment, incentive bonuses based on performance, paid holidays, and more.