Quality Assurance Analyst Intern (58343)

Eligible applicants must live within a commutable distance to Providence, RI. This position would be a hybrid role, which means that you will typically spend 3 days of your work week working onsite and 2 days of your work week working from a remote location. You have applied to a hybrid position, and as such, you will be required to meet specific work from home requirements to support the business needs of AAA. This includes high speed internet access with minimum internet speed requirements.

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

Job Title: Quality Assurance (QA) Analyst Intern

Role Overview: The Quality Assurance (QA) Analyst Intern supports the QA team in validating software changes and learning best practices across the software development life cycle (SDLC). This internship provides hands-on experience writing and executing test cases, documenting results, and reporting defects under the guidance of experienced QA Analysts and Engineers. The intern partners with developers, product owners, and other stakeholders to help ensure releases meet quality standards and user expectations.

Key Responsibilities:

• Test case development & execution (with guidance): Assist in creating and maintaining test cases from user stories, acceptance criteria, and requirements; execute manual test cases and record results; support functional, regression, and basic integration testing.
• Defect reporting & verification: Identify, document, and track defects using the team’s tools (e.g., Jira); provide clear reproduction steps, expected vs. actual results, and supporting evidence; re-test fixes and participate in regression testing.
• Documentation: Help keep QA artifacts current (test cases, test data notes, test cycle results, and simple test summaries) and ensure documentation is clear and traceable.
• Collaboration & Agile participation: Participate in sprint ceremonies (planning, stand-ups, grooming/refinement, demos, retrospectives) as appropriate; communicate testing status, risks, and questions to the team.
• Tools & automation exposure: Learn and apply QA tools and processes; where applicable, assist with maintaining or expanding basic automated test scripts under supervision and follow CI testing practices.
• Continuous improvement: Learn team QA standards and contribute suggestions to improve test coverage, test data, and repeatable testing processes.

Required Skills and Qualifications:

• Education: Currently pursuing a Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Information Systems, or a related field (or equivalent technical coursework/bootcamp experience).
• Foundational knowledge: Understanding of SDLC concepts and basic software testing principles (e.g., test cases, defects, regression).
• Analytical skills: Strong attention to detail with the ability to break down problems, follow steps precisely, and document outcomes clearly.
• Communication & teamwork: Comfortable collaborating with developers and business partners; able to ask clarifying questions and provide status updates.
• Tools & technical aptitude: Ability to learn QA tools quickly (e.g., Jira and test case management tools); basic familiarity with spreadsheets and documentation tools; basic knowledge of Java.

Preferred (Nice-to-Have) Qualifications:

• Coursework or project experience with testing techniques (black-box testing, boundary testing, exploratory testing).
• Familiarity with Agile/Scrum concepts and user stories/acceptance criteria.
• Basic SQL for data validation and/or experience testing APIs (e.g., Postman) or web applications.
• Exposure to test automation concepts or tools (e.g., Selenium, Playwright, Cypress) and a scripting language (Python, Java, or JavaScript).

What You’ll Learn / What You’ll Gain:

• How to translate requirements and acceptance criteria into effective test cases and test scenarios.
• How to use defect tracking and QA documentation practices to support high-quality releases.
• Hands-on experience testing in a team environment and communicating quality risks early.
• Foundational exposure to automation and CI testing practices (team/tool dependent).

AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.

Salary : $20 - $25