Fleet Operations Manager

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

In this role you will oversee and manage the delivery of roadside service in assigned territory operating from our West Springfield MA fleet location. You'll work with Supervisory staff to execute the business strategy, focusing on member service experience. This position will act as a coach and mentor to Assistant Managers and Fleet Supervisors to assist with meeting/exceeding sales & job performance goals while operating under the guidelines of Automotive Services.

What you will do:

• Provide leadership to the function and/or staff, ensuring proper staffing and training levels of all team members with a focus on development and building bench strength while also complying with appropriate professional standards, laws, regulations, and operating within the Club’s mission, leadership values, and the members’ interest. Develops multi-year plans/budgets and manages the integration of all aspects of the function across all required Business Lines and geographies supported; maintaining knowledge and awareness of new developments in the function, and potential applications to further Club initiatives, and make recommendations regarding the use of internal vs. external services, reporting on such activities and proposals and managing ongoing vendor relationships.
• Manages supervisory team to establish & reinforce clear agreements of performance, compliance, and service quality standards with technicians while fostering a culture of engagement, openness, and accountability. Ensures supervisor team support through regular quality ride-alongs, monthly performance reports, and team meetings.
• Evaluates schedules to ensure optimal coverage and cost-effective service delivery, approving overtime as necessary. Identifies opportunities to improve operational efficiencies for all Fleet facilities develops tactics and works with Assistant managers and Supervisors to implement. Provides the resources, tools, training, and support needed to ensure operations meet or exceed established goals. Analyzes and evaluates resource requirements for assigned regions, including seasonal staff, making recommendations to ensure service levels are met.
• Oversees hiring, training, and performance management of fleet staff, including the management team. Partners with Human Resources with performance management and salary actions. Guides employee development efforts. Reviews training to ensure effectiveness and makes recommendations regarding training with a focus on service delivery, technology, cash management, and operational and personal safety. Administers employee incentive programs, monitoring budget impact and program effectiveness.
• Responsible thru Assistant Manager for maintenance of fleet vehicles and garage equipment, ensuring adherence to preventive maintenance schedules. Performs periodic inspections of physical plants for assigned regions. Reviews inventory needs and authorizes purchase orders. Works with Managing Director, Fleet Operations to determine yearly truck sales/acquisitions.
• Ensures collaboration exists between dispatch, field, and fleet teams. Makes effective use of technology in specific regions to improve efficiency and overall performance (i.e. response time, member satisfaction, battery).
• Reinforces Club’s safety culture. Oversees all fleet activities with respect for DOT, OSHA, and Club safety guidelines and regulations. Works with Safety Manager to ensure compliance at all times.
• Oversees damage claims and accident processes, ensuring complete and thorough documentation in conformance to Club standards. Partners with Member Relations staff to resolve legitimate member claims expeditiously, maintaining goodwill. Keeps Managing Director, Fleet Operations abreast of all member issues.

Compensation: The salary range for this position is $101,700 - $116,000 / annually. Base pay offered may vary depending on job-related knowledge, skills, shift differentials and experience. Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.

Education
High School or GED Required Associate's Degree required, Bachelor's Degree preferred

Experience

Minimum of six plus years of operational management experience within the automotive, logistics, transportation or related industry is required. Management or supervisory experience required.

Licenses and Certifications

Valid Driver’s License Required, DOT Medical Card Required

AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.