Roadside Assistance Technician - Part Time

AAA North Penn

Basic Purpose/Function:

Deliver safe, reliable, and best-in-class roadside assistance to AAA members by providing professional battery services and emergency support. Roadside Technicians respond to member service requests within established ETAs, prioritize member safety and vehicle security, and clearly explain battery-related issues and solutions. Primary responsibilities include jump starts, battery testing, battery replacement and installation, tire changes, fuel delivery and basic vehicle access assistance. Technicians ensure each service call is completed efficiently, the vehicle is returned to proper operating condition, and members have a positive, confidence-building experience. Technicians also promote AAA products and services when appropriate and confirm all member needs are fully resolved before closing the call.

Essential Duties and Responsibilities:

• Responds to member service requests, communicates with Dispatch to confirm ETAs and locations, and ensures scene safety upon arrival.
• Greets members professionally, assesses vehicle concerns, and provides reassurance while resolving the issue.
• Performs roadside services including jump starts, battery testing and replacement, tire changes, and fuel delivery in accordance with safety standards.
• Determines appropriate service actions and requests guidance when conditions are unclear.
• Maintains service vehicles, tools, and equipment to ensure readiness and safe operation.
• Upholds AAA’s professional standards through appearance, conduct, and quality of service.
• Educates members on AAA battery services and promotes additional AAA products and services when appropriate.

Required Skills:

• Customer Service & Interpersonal Skills: Understands member needs, de-escalates tense situations, and delivers service with professionalism and empathy.
• Active Listening & Communication: Listens attentively and communicates clearly with members and Dispatch, explaining services, policies, and costs effectively.
• Decision-Making & Problem-Solving: Evaluates situations, makes sound decisions, and adapts procedures when appropriate to resolve member issues.
• Teamwork: Works collaboratively with Dispatch and teammates to ensure timely, effective service.
• Vehicle Service & Diagnostics: Performs basic diagnostics and roadside repairs, including battery-related services, to restore vehicle operability when possible.
• Adaptability & Learning: Adjusts to changing conditions and demonstrates a willingness to learn new skills, tools, and technologies.
• Navigation & Technical Skills: Uses maps, GPS, and technical systems to locate members, document services, and support accurate vehicle repairs.
• Sales & Service Excellence: Identifies opportunities to recommend AAA products and services and maintains high standards of performance and continuous improvement.

Physical Requirements: While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear. The employee occasionally is required to stoop, kneel, crouch, or crawl. The employee is frequently required to stand, walk, sit, climb or balance, and smell. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.

*Must successfully pass a criminal check and drug/alcohol test.

Pay: $18.00 - $22.00 per hour

Expected hours: 16.0 – 20.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Referral program

Work Location: In person

Benefits:

Salary : $18 - $22