What are the responsibilities and job description for the Branch Manager position at AAA North Penn?
Lead. Grow. Make an Impact.
Are you a hands-on leader who thrives in a fast-paced, customer-focused environment?
Join AAA North Penn as a Branch Manager and take ownership of a dynamic branch where you’ll lead a team, drive business growth, and deliver exceptional member experiences every day.
What You’ll Do
As a Regional Branch Manager, you’ll be the driving force behind your branch’s success:
Lead & Inspire a Team
- Manage, coach, and develop a team of 1–8 employees
- Foster a positive, high-performance culture
- Provide ongoing feedback, training, and performance evaluations
Own Branch Operations
- Oversee daily operations, scheduling, and workflow
- Ensure smooth, efficient, and compliant processes
- Maintain branch standards, inventory, and overall facility upkeep
Deliver Exceptional Member Experiences
- Step in to support front-line service when needed (licenses, titles, memberships, travel services)
- Ensure every member interaction reflects AAA’s commitment to excellence
Drive Growth & Sales
- Identify and pursue new business opportunities
- Coach your team to uncover customer needs and close sales
- Promote AAA products, services, and travel offerings
Manage the Business
- Monitor performance metrics and prepare reports
- Handle basic financial operations (deposits, balancing, bill payments)
What You Bring
- Bachelor’s degree
- 5–8 years of relevant experience
- 2 years of leadership experience in customer service, retail, or operations
- Strong leadership, communication, and organizational skills
- Sales mindset with the ability to coach others to succeed
- Comfort with technology and business systems
- Knowledge of travel services is a plus
Required Certifications
- Notary Public (or ability to obtain)
- Certified PennDOT License/Title Agent (or ability to obtain)
Why Join AAA North Penn?
- Leadership Impact: Run your own branch and shape its success
- Variety: No two days are the same—lead, serve, and grow the business
- Growth Opportunities: Develop your leadership career within a trusted brand
- Community Presence: Be part of an organization members rely on every day
Benefits & Perks
We value our team members and offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. As a Branch Manager, you’ll enjoy competitive compensation along with performance-based incentives. Our benefits include medical, dental, and vision coverage, a 401(k) plan with company match, paid time off, and paid holidays. We also provide opportunities for professional development, leadership training, and career advancement within the organization. Additional perks include employee discounts, wellness programs, and access to exclusive AAA member services.
Additional Information
Candidates must successfully pass a background check and drug/alcohol screening.
Must be available to work during the branch’s operating hours.
Ready to Lead?
Apply today and bring your leadership, customer focus, and drive for results to AAA North Penn.