Learning Administrator

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

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At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

NOTE: This role requires 3 days a week onsite in our Walnut Creek office.

JOB SUMMARY

The Learning Administrator will organize, coordinate, plan, facilitate, and make the necessary arrangements for courses and events. Provides supports to the Learning and Performance Manager and Team by answering questions for employees and managers, ensuring data integrity, and aiding in data administration. Develops and produces reporting and metrics to assess utilization of LMS as well as live training. Works both independently and in a team environment.

Essential Functions
 

Essential Functions

• Work with users to educate and introduce the LMS, it’s  usage, along with trouble shooting of system access issue
• Maintain course catalogs, calendars, rosters and schedules within defined conventions
• Maintain data integrity, rules and processes for the LMS such as course codes, descriptions and other data elements
• Manage day-to-day LMS processes, including posting enrollments and troubleshooting end user issues.
• Upload, test and deploy content to learning management system
• Provide daily monitoring of LMS mailbox and take responsibility for the timely resolution of LMS issues reported by customers and employees
• Compile weekly and monthly reports on site usage and training participation statistics
• Ensure that customers have access to the most current training materials by monitoring the LMS and uploading documents as needed
• Creates, maintains, and audits compliant training records and files
• Schedule and maintain the training plan, develop and modify training modules, present training modules, document training, submit training records into an electronic database and report training units
• Partner with Instruction Designer to review, test, and implement LMS upgrades, patches and fixes that affect the LMS integration
• Act as the primary liaison between vendors and facilities where training is performed
• Serve as subject matter expert to internal teams on the use and maintenance of the learning management system; provide education and guidance on the system as needed
• Manage function-related costs across classroom based and virtual learning environments
• May teach classes as needed such as employee orientation sessions, computer classes, management training sessions, and train-the-trainer sessions for internal subject matter experts

Team Member Qualifications 

• You have been in your current  position for at least six months

• You are currently not on any form of disciplinary action

• You have not been on any form of disciplinary action in the past six months

• You have discussed your interest in applying for this position with your current Manager

Knowledge/Skills/Abilities

• Strong project management skills, including ability to prioritize work and meet deadlines
• Strong planning and leadership skills
• Ability to communicate effectively and make effective presentations
• Strong networking and negotiation skills
• Strong problem-solving and systems analysis skills

Education & Experience/Licenses & Certification

• High School Diploma or GED required.  Bachelor's degree in related area preferred
• 3 years providing administrative support to a geographically diverse operational group
• Experience in insurance, travel or emergency road service/dispatch business or operations a plus
• (preferred)
• Advance knowledge of MS Word, Excel, Power Point, Visio, MS Project, MS Access, Adobe Acrobat and NT.
• Knowledge of learning management systems, including SCORM/AICC standards used in web-based learning management systems

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