What are the responsibilities and job description for the Travel Services Representative position at AAA Minneapolis?
AAA Minneapolis is a part of one of the largest membership organizations in the country, and offers so much more than our legendary roadside service. We are a not-for-profit organization that serves Hennepin County and is made up of local Minnesotans who love our community as much as you do. Our products and services span some of the top industries, including travel, financial services, insurance, technology, traffic safety and, of course, automotive. This gives our employees the rare opportunity to be exposed to a variety of fields along with the ability to advance. AAA offers a flexible, supportive, collaborative work environment that prioritizes a healthy work-life balance and is inclusive of diverse backgrounds, beliefs and experiences. AAA Travel is also honored to be recognized, through a large-scale independent survey, by Newsweek Magazine as one of America’s Greatest Workplaces 2023!
Do you have a passion for travel and helping people plan the trip they always dreamed of? If so, AAA Minneapolis has an entry level opportunity to join our talented and experienced Travel team! This position allows employees to learn the important foundations of travel planning, with the opportunity to be promoted to higher-level travel positions.
WHO WE'RE LOOKING FOR:
We are looking for well-traveled candidates with a passion for helping customers create life-long memories through travel. Previous leisure travel planning experienced preferred, but not required.
DUTIES AND RESPONSIBILITIES:
- Interact with members over the telephone and in person to assist with driving trips by marking maps and processing Triptiks.
- Make hotel and car reservations as well as domestic airline and package reservations.
- Provide information to customers regarding the benefits of a AAA membership and promote the advantages of memberships and upgrades as well as other AAA products and services.
- Create customer travel invoices, collect payments and prepare travel documents for travel advisors.
- Assist with and complete online check-in for cruise, tour and airline bookings
- Email customers (on advisor’s behalf) with need-to-know information and travel tips for upcoming trips.
- Assist advisors with making customer schedule changes when necessary.
- Maintain the upkeep of the Travel Store including maintaining inventory, straightening and organizing.
REQUIREMENTS:
- Candidates must have at least 6 months of customer service, retail or sales experience.
- Professional leisure travel planning experience preferred.
- We're looking for well-traveled candidates (domestic and international) who can use their travel experience to better service our customers.
ADDITIONAL PERKS:
- Medical, dental, vision insurance, and generous PTO
- Commissions on membership sales and renewals
- Commissions and bonus potential for travel and travel store sales
- Complimentary AAA Membership, discounts on travel & at the travel store
- $300 bonus for referring new employees
- Employee recognition program
AAA Minneapolis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.