Contact Center Sales Representative

AAA Minneapolis is a part of one of the largest membership organizations in the country, and offers so much more than our legendary roadside service. We are a not-for-profit organization that serves Hennepin County and is made up of local Minnesotans who love our community as much as you do. Our products and services span some of the top industries, including travel, financial services, insurance, technology, traffic safety and, of course, automotive. This gives our employees the rare opportunity to be exposed to a variety of fields along with the ability to advance. AAA offers a flexible, supportive, collaborative work environment that prioritizes a healthy work-life balance and is inclusive of diverse backgrounds, beliefs and experiences.

Position Summary: The Contact Center Sales Representative uses exceptional communication and sales skills to generate new membership business and retain current members by using consultative sales and retention strategies while working within the Member Services Contact Center Team.

Schedule: Mon-Fri 8:30AM-5PM

DUTIES AND RESPONSIBILITIES:

• Communicate membership features, and benefits to current and potential members to generate new membership sales, membership renewals, auto-renewals, upgrades, and associate add-ons.
• Recommend and educate members on additional products and services offered by AAA Minneapolis.
• Achieves and exceeds individual sales goals aligned with company productivity and revenue objectives.
• Takes action on inbound and outbound lead channels from membership, automotive, insurance, financial, and travel business.
• Completes work in accordance with department standard operating procedures.
• Generates revenue growth by using a consultative sales approach to retain current members and connect with lapsed members to reinstate membership status.
• Provide back-up to Emergency Roadside call center during peak periods.
• Acts as a subject matter expert regarding membership benefits and procedures.
• Performs other related duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High School diploma or equivalent
• Minimum six months of proven sales or AAA Minneapolis experience required
• Minimum one year contact center experience required

OTHER REQUIREMENTS

• Excellent communication and interpersonal skills via ph9one, email, and in person
• Solid analytical and problem solving skills
• Proficient in use of internet and web based technologies
• Ability to navigate multiple applications while speaking with customers or members

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Heavy use of an office computer for completing work.
• May occasionally be required to stand
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• The employee must occasionally lift and/or move more than 5 pounds.

In exchange for your knowledge and expertise, we offer the following perks for Membership staff:

• Option to work remotely after training is complete (14 days)
• A variety of career path opportunities to learn new skills and grow within AAA Minneapolis
• Complimentary AAA Membership, discounts on travel & at the travel store
• Referral bonus

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.