What are the responsibilities and job description for the Senior Training and Development Specialist position at AAA Life Insurance Company?
Overview
Why join?
Join us in revolutionizing an entire industry's customer engagement. We prioritize human connection through technology. If you're driven by purpose and want to make a substantial impact on people's lives, this is the place for you. Our team challenges norms with the support of a trusted American brand.
- Purpose: A leading professional services firm found that AAA Life associates demonstrate some of the highest levels of commitment, empathy, and dedication when compared to top U.S. companies in a benchmark analysis.
- Growth: We have the privilege to offer our products to tens of millions of Americans that make up the AAA member base
- Focus is on “working families”, “everyday Americans”, “ordinary citizens”, “mainstream population” “average income households”, providing life insurance products that truly impact people's lives (more information will be provided in the interview).
- Team (Culture): USA Today named us a 2024 and 2025 top US workplace.
Who are we looking for?
The Senior Training and Development Specialist is a versatile, cross-functional role that supports both learning program design and training coordination across the organization. This role combines core responsibilities of a program manager with the strategic perspective of an HR business partner. It is ideal for a candidate ready to lead enterprise learning initiatives, collaborate across departments, and contribute to organizational growth.
Responsibilities
How will you contribute?
Training Program Design & Ownership
- Design and manage enterprise learning and training programs that address key business and leadership needs
- Collaborate with subject matter experts and HR business partners to assess needs and develop learning objectives
- Create and maintain instructional materials, learning content, and scalable delivery tools
Training Coordination & Delivery
- Ensure consistency and alignment across department-led training programs
- Partner with trainers to support program implementation and delivery readiness
- Manage training schedules, communications, and logistics in collaboration with team members
- Support LMS usage, content updates, and tracking in partnership with HRIS
Scalability & Future Growth
- Participate in knowledge-sharing forums, learning networks, or communities of practice
- Build templates, frameworks, or processes to support team development and future specialization
- Contribute to change readiness or organizational efficiency initiatives as needed
Qualifications
What do you offer?
- Bachelor’s degree in HR, Education, OD, or related field
- 5–7 years of experience in learning, talent development, or HR business partnership roles
- Strong instructional design and facilitation skills
- Familiarity with LMS platforms, learning evaluation, and HR systems
- Collaborative, adaptable, and comfortable working across functional teams
What can we offer?
- Enjoy a hybrid work environment that promotes work-life balance.
- Comprehensive medical, dental, and vision coverage starting from your first day.
- Employer 401k match and employer contribution to a pension plan.
- Generous PTO and paid parental leave to support your family needs.
- Opportunities for associate engagement in various social programs and community involvement initiatives backed by the company.
#LI-Hybrid
