What are the responsibilities and job description for the Services Specialist/Dispatcher - Valencia position at AAA Facility Services?
Job Title: Services Specialist/Dispatcher – Valencia, CA
Employment Type: Full-Time
Compensation: $24.00 - $28.00 DOE
Experience Required: 2 or more years of customer service and dispatching required.
Corporate Services Specialist Benefits:
-
- Company vehicle and gas card
- Medical, dental, vision, life insurance
- 401(k) with employer match
- PTO, sick time, and holiday pay
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Career growth opportunities
- Employee discounts
Why Join AAA Facility Services? Since 1995, AAA Facility Services has delivered skilled trade services with a customer-first philosophy. We’ve built a reputation for going to extra mile – not just for our clients, but for our team members and service partners. Our core business focuses on commercial facility services, including in-house electricians, plumbers, and technicians, supported by a trusted network of service providers. We believe that taking care of our team members means they’ll take care of our clients – and that’s the foundation of our success.
About the Corporate Services Specialist The Services Specialist/Dispatcher will be dedicated to supporting and serving as the daily lifeline for Mechanics Bank’s 200 plus locations across California. As a pivotal member of the team, the individual will be responsible for ensuring seamless operations through effective management of various service delivery processes. From emergency triage, where they will act as the first point of contact for urgent service issues, to photo close-outs, they will ensure that all photographic documentation is captured and archived in accordance with company policies end-to-end.
Services Specialist/Dispatcher Qualifications:
- 2 plus years in customer service and dispatching in facility maintenance or retail
- Proficient in Portals (Service Channel, Corrigo, etc.)
- Proficient in Geography
- Ability to type 45 WPM
- Able to work well under pressure – 70 calls/day is normal
- Effective decision making and communication skills
Services Specialist/Dispatcher Key Responsibilities:
- Field all client requests (portal/phone/email)
- Dispatch technicians nationwide with SLA precision
- Keep portal updated daily – ETAs, photos, notes
- Build quotes and POs under $25K
Services Specialist/Dispatcher Preferred Qualifications:
- Customer Service and dispatching in facilities maintenance or construction industry
- Strong problem-solving skills
Apply Today! If you’re a skilled estimator and project manager with a passion for commercial construction and a desire to grow with a company that values your expertise, we want to hear from you. Join AAA Facility Services and help us build the future – one estimate at a time.
Salary : $25,000
