What are the responsibilities and job description for the Customer Service Representative position at AAA Co. Loans & Tax Service?
CSR
For a small loan company based in Texas. The company was started in April of 1970 and grew to 9 locations in Texas. In addition to offering unsecured, personal loans, the company also does Income Tax services.
Job Purpose:
To respond to customer’s personal financial needs and maintain a professional and courteous relationship while also satisfying company requirements.
Duties:
- Opens customer accounts by taking and processing loan applications and recording account information.
- Maintains customer records by updating account information and taking payments.
- Recommends potential services to management by collecting customer information and analyzing customer needs.
- Prepares service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- Follows policy and procedures to insure company profitability.
- Initiates customer contact via telephone, text, email, or in person in order to maintain an open dialogue of communication.
- Field collections and skip tracing when needed.
- Growth work, which includes advertising and outside interactions.
- Any requested, legal activity that benefits the company.
Skills/Qualifications:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, bilingual, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- Paid time off
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
Language:
- Spanish (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $14