Automotive Service Advisor - AAA Fairfield, OH

Accelerate your Customer Service and Sales experience to the next level! Join the AAA Team as an Automotive Service Advisor!

Location Address: 5031 Dixie Highway, Fairfield, OH 45014

At AAA, your success is our success. As an Automotive Service Advisor, we can offer you:

• A competitive base salary up to $40,000 per year depending on experience, PLUS additional earning through MONTHLY COMMISSION and spiffs/contests throughout the year
• Our Service Advisors work a total of 5 days each week, with Mondays, Friday & Saturdays typically required. You’ll get Sundays off each week, and another day during the week off (Tuesday, Wednesday or Thursday), dependent on business need.
• Robust health benefit offerings, including Medical Insurance with Prescription Coverage, Dental Insurance, and Vision Insurance – Coverage begins after 30 days from your hire date!
• Over 2 weeks of Paid Time Off accrued during the first year of employment
• 8 Paid Holidays
• 401(k) retirement plan with up to 7% company match
• FREE company-paid Life Insurance (2x your annual base salary)
• FREE AAA Premier level membership (inclusive of product and service discounts)
• Tuition reimbursement (Up to $5,250 per year)
• An opportunity to work alongside a team of professionals with state of the art equipment in a spacious, clean, well-lit and safe work environment
• Our stores are AAA owned and operated. AAA Club Alliance serves a large membership base and exemplifies the trusted AAA Brand. There is plenty of business year round!

What our Automotive Service Advisors do:

• Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner.
• Review repairs and services with customers to ensure a complete understanding of the services performed. Contact customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup. Note the name and time of approval for all repair/service orders and any additional costs.
• Distribute work to all shop technicians while monitoring progress and accuracy of each job. Supply information on request to technicians, as needed. Arrange for repairs and payment for vehicles that are covered by extended warranty programs.
• Arrange towing and/or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards.
• Monitor inspection dates of vehicles in system to ensure the inspections are completed before due dates. Notify customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explain the information to the customer.

What you will need to succeed:

• High School Diploma or equivalent.
• Three years’ experience in the automotive industry preferred, or three years relevant experience in a fast paced environment with a proven Sales and Customer Satisfaction record.
• Knowledge of automotive technology and the ability to communicate same information to the support team, customers and Auto Technicians. ASE (Automotive Service Excellence) Service Advisor Certification is desired.
• Must possess and maintain a valid driver’s license with an excellent record and the ability to operate both automatic and manual transmissions on passenger vehicles and light duty trucks.
• Ability to complete required Pre-Employment Screenings (background check and drug screening) if offered the position.
• Authorized to work in the USA.

Job Type: Full-time

Pay: Up to $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Day range:

• Weekend availability

Shift:

• Day shift
• No nights

Application Question(s):

• Core hours of operation for most Car Care locations are Monday – Friday 7:30am – 6:00pm and Saturday 8:00am – 5:00pm. This may also include some Holidays. Are there any times you MAY NOT be available to work?

License/Certification:

• Driver's License (Required)

Work Location: One location

Salary : $40,000