What are the responsibilities and job description for the Retail Service Specialist position at AAA Auto Club Enterprises?
AAA East Central currently has a Full-Time Retail Service Specialist opportunity available in our branch office in Martinsburg, West Virginia. The branch hours of operation are Monday through Friday 9:00am – 5pm with availability to work overtime and Saturdays, as needed.
We are looking for someone who will thrive in a sales and service environment by cross-selling and upselling products. This is an exciting entry level position in our branch network and ideal for candidates interested in working in a teamwork environment with AAA members.
Responsibilities include, but are not limited to:
Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
We are looking for someone who will thrive in a sales and service environment by cross-selling and upselling products. This is an exciting entry level position in our branch network and ideal for candidates interested in working in a teamwork environment with AAA members.
Responsibilities include, but are not limited to:
- Greet all members and customers, determine their need and provide Legendary Service;
- Reach sales and service goals (and earn incentives!) for multiple AAA products and services;
- Preparing and providing TripTiks® travel routings, marked road maps, tour books, and other travel-related materials;
- Make hotel and car rental reservations for members, and provide travel destination information;
- Issue passport photos;
- Accept payments for the various products, provide accurate change and receipts; balance and reconcile cash drawer;
- Perform additional job-related duties as assigned by management.
- Experience in retail sales, banking or similar customer service/sales environment;
- Proven ability to exceed assigned sales or service quality goals;
- Ability to work overtime, including Saturdays;
- Experience with Microsoft Office basics;
- Ability to travel locally when necessary;
- A high school diploma or GED;
- Successful completion of pre-employment assessments, background check and drug screening.
- Extraordinary medical/dental/vision/life benefits
- 401(k) Savings plan with company match
- Tuition assistance
- PTO for community volunteer programs
- Wellness program
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
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