What are the responsibilities and job description for the Network Operations Center (NOC) Analyst position at AAA Auto Club Enterprises?
As a Network Operations Center (NOC) Analyst you will provide support for technical processes and operations monitoring associated with the Automobile Club of Southern California’s (ACSC) nationwide technology infrastructure.
The ACSC NOC supports delivery of critical business functions and processes throughout the company on a 24-hour, 7-day-a-week basis, including holidays. The primary focus is on maintaining the highest levels of systems availability, performance, and overall member satisfaction.
What You’ll Do
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify
The ACSC NOC supports delivery of critical business functions and processes throughout the company on a 24-hour, 7-day-a-week basis, including holidays. The primary focus is on maintaining the highest levels of systems availability, performance, and overall member satisfaction.
What You’ll Do
- Perform production computer operations, console monitoring, and batch job scheduling using Control-M across mainframe and distributed systems.
- Monitor system, application, and network performance using SCOM, Splunk, SolarWinds, and Statseeker.
- Perform Level 1/Level 2 incident triage, network troubleshooting, job recovery, and incident escalation to maintain production stability.
- Support VMware, IBM z/OS, Windows Server, .NET applications, SAN storage, and enterprise LAN/WAN infrastructure.
- Execute operational procedures, document incidents, maintain shift logs, and coordinate with infrastructure and application support teams to ensure system availability and SLA compliance.
- 3–5 years of experience large scale Computer Operations, including Production Support, within an enterprise computing environment.
- Experience monitoring mainframes (IBM z/OS), Linux, Windows Server 2016 , and distributed systems.
- Familiarity with enterprise monitoring tools such as SCOM, SolarWinds, and Splunk.
- Experience with workload automation and job scheduling tools, such as Control-M, Tidal, or CA7.
- Knowledge of incident management ticketing systems (e.g., Remedy) and production troubleshooting procedures.
- Experience with at least two core technologies, including VMware, mainframes, Windows servers, SAN storage, LAN/WAN, MPLS, or Ethernet networks.
- Experience working rotating shifts in a 24/7 Computer Operations Center or Network Operations Center.
- Strong troubleshooting, problem management, customer service, written and verbal communication skills.
- Ability to document incidents, escalate issues to Level 3 support, and participate in technical bridges during production outages.
- Familiarity with Everbridge, Helix, PowerPoint and similar tools.
- Relevant technical certifications and a degree in computer science, information systems, engineering, or a related field are preferred.
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match AND Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance,
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify