E-Business Technical Ops Group Manager

The Group Manager of Technical Operations leads AI transformation and digital innovation for all CMO teams, serving as the strategic and technical visionary responsible for reimagining how work gets done across business groups. This role goes beyond automation—challenging teams to fundamentally rethink processes, workflows, and capabilities through the lens of AI and emerging technologies.

This position owns the AI strategy and roadmap while establishing governance frameworks and actively participating in enterprise-wide AI governance initiatives. The role serves as a trusted consultant to non-technical business partners, translating AI possibilities into practical transformation strategies that drive measurable operational improvement.

The Group Manager leads a team of direct reports while partnering with existing Club Labs technical teams to execute transformation initiatives. Success requires balancing visionary thinking with hands-on technical ability—including working knowledge of AI models, experience evaluating and operationalizing AI solutions, and the ability to bridge strategic intent with technical execution.

Job Duties

• AI Strategy & Roadmap: Define and execute the AI transformation vision and multi-year roadmap for Club Labs, aligning initiatives with enterprise business objectives and emerging technology capabilities.
• Governance & Standards: Establish AI governance frameworks, policies, and best practices for Club Labs. Represent the organization in enterprise-wide AI governance forums and ensure alignment with corporate standards.
• Business Consultation: Serve as a strategic advisor to non-technical business groups, identifying transformation opportunities, building AI literacy, and guiding adoption strategies that reimagine workflows rather than simply automate existing processes.
• Technology Evaluation: Maintain current knowledge of AI/ML technologies, large language models, and emerging digital capabilities. Evaluate tools, platforms, and solutions for fit within the enterprise technology ecosystem.
• Team Leadership: Build, lead, and develop a high-performing transformation team. Partner with existing Club Labs technical teams to deliver initiatives and scale impact across the organization.
• Stakeholder Engagement: Cultivate relationships with internal business partners, technology teams, and external vendors. Produce and deliver executive presentations that translate technical concepts into business value.
• Operational Excellence: Inform the development and implementation of new processes. Drive continuous improvement through data-driven decision making and measurable outcomes.
  
  

Qualifications

Education

• Bachelor's degree in Computer Science, Information Systems, or related field — Required
  
  

Experience

• 10 years in software/systems architecture, with demonstrated experience in AI/ML technologies or digital transformation — Required
• 7–9 years management/supervisory experience — Preferred
• Demonstrated experience leading enterprise-scale transformation initiatives — Required
• Experience with AI governance, responsible AI practices, or technology policy development — Preferred
  
  

Technical Knowledge

• Working knowledge of AI/ML concepts including large language models, generative AI, and their practical business applications
• Understanding of AI operationalization: model evaluation, deployment considerations, and integration patterns
• Familiarity with data architecture principles and how they enable AI capabilities
  
  

Leadership & Strategic Skills

• Advanced ability to think strategically and translate vision into actionable roadmaps
• Proven ability to lead through influence across technical and non-technical stakeholders
• Strong executive communication skills—able to translate complex technical concepts for business audiences
• Experience with budgeting, forecasting, and strategic planning
  
  

Core Competencies

• Collaborative leader who thrives in ambiguity and drives clarity for others
• Fast learner with intellectual curiosity about emerging technologies
• Takes complex organizational challenges and reframes them into actionable solutions
• User-centric mindset with commitment to delivering measurable business value
• Strong team builder who inspires innovation and delivers results
  
  

The starting pay range for this position is:

$229,100.00 - $304,700.00

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts
  
  

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).