Claims Insights Analyst

As a Claims Insights Analyst on the Claims Trends & Insights team, you are a trusted thought partner to operational and strategic leaders within an assigned claims domain (such as Auto Physical Damage, Bodily Injury, Property, or Shared Services). You will identify and monitor trends, investigate the drivers behind them, and translate what you find into clear, actionable insights that lead to better business outcomes.

You will spend the majority of your time on investigative analysis and forward-looking work, not recurring reporting; reports that come out of your analysis will be operationalized and handed off to the reporting team. You will query large datasets with SQL, build analyses in Python, and develop Tableau visualizations and briefing decks that move decisions forward.

What You Will Do

• Own ongoing trend monitoring and investigative analysis for an assigned claims domain, becoming the team's go-to expert on the data, the operations, and the questions that matter to your stakeholders.
• Investigate the drivers behind what the data shows, going beyond the what to the why, and present findings as clear options and recommendations rather than open-ended observations.
• Build and maintain strong working relationships with operational leaders, peers in IT and the broader analytics organization, and other stakeholders in your domain.
• Prepare regular briefing decks and ad-hoc analyses that are accurate, well-designed, and tailored to the audience, whether that is a working session with a manager or a readout to senior leadership.
• Develop SQL on Snowflake to assemble the data needed for your analyses, and partner with the reporting team to operationalize any recurring reports that emerge from your work.
• Build Tableau dashboards and visualizations where they are the right tool for the job, with a clear bias toward simple, useful, and well-designed over complex or ornamental.
• Anticipate risk in your own work by routinely asking how does this fail, validating assumptions, and surfacing issues early with options for how to address them.
• Communicate proactively on progress, blockers, and timelines, and set clear expectations with stakeholders on what you will deliver and when.
• Contribute to the team's exploration of advanced analytical capabilities, including AI-enabled tools and techniques, and apply them where they add real value.
• Manage multiple projects and ad-hoc requests in parallel, prioritizing well and aligning your work to organizational priorities.
  
  

What You Will Need

• Experience in a corporate data or analytics setting, ideally in insurance or a comparably regulated, operationally complex industry.
• Strong SQL skills and hands-on experience working with large datasets, with Snowflake experience preferred.
• Strong Tableau or PowerBI skills, with the ability to design visualizations that communicate clearly rather than decoratively. Tableau, PowerBI or SQL certification is a plus.
• Working proficiency in Python for data analysis and the ability to learn new methodologies, databases, and tools quickly.
• Solid foundation in applied statistics and quantitative reasoning, with the judgment to know when a simple approach is the right approach.
• Strong skills in Microsoft Excel and PowerPoint, including the ability to produce briefing materials that look as credible as the analysis behind them.
• Excellent written and verbal communication, with the ability to distill complex analyses into a clear narrative for non-technical audiences.
• Intellectual curiosity, sense of urgency, sound judgment, and a genuine passion for the work.
• Ability to organize, prioritize, and shift gears in response to changing business needs, while keeping commitments visible and on track.
• A collaborative, low-ego approach, comfortable owning mistakes, learning from them, and supporting teammates doing the same.
  
  

The starting pay range for this position is:

$67,500.00 - $99,500.00

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance,
  
  

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).