What are the responsibilities and job description for the Branch Specialist 5 EC position at AAA Auto Club Enterprises?
JThe White Oak office has an opening for a Branch Specialist 5.
Branch Specialist 3
Prepares TripTiks and performs routine auto travel duties. Assists members with hotel and/or car reservations. Identifies cross-sell opportunities. Processes travel money transactions, sells attraction tickets, balances cash drawer. May book cruises and tours. Performs opening and closing activities. Processes notary transactions.
Branch Specialist 4
Performs duties of a Branch Specialist 3, plus assists with daily, weekly and monthly reports. Handles transactions related to DMV license and title and notary services. Mentors and trains junior employees, assists with timekeeping and scheduling. Provides direction and resolves routine problems. Assists Branch Manager with administrative functions.
Branch Specialist 5
Performs duties of a Branch Specialist 3 & 4, plus directs day-to-day activities and resolves problems of moderate complexity in the absence of the Branch Manager. Handles and resolves DMV problems in manager’s absence.
Requirements:
Branch Specialist 3
Accounting or cash handling experience, plus 3-5 years prior customer service experience. Requires analytical skills and individual judgment. As required, must possess or obtain valid notary license.
Branch Specialist 4
In addition to above, plus 2 years as Branch Specialist 3. Proficiency in computer systems. Ability to coach and direct others; to work independently with minimal supervision.
Branch Specialist 5
In addition to above, plus 2 years as Branch Specialist 4 required. Advanced computer literacy. Ability to operate independently, exercising good judgment and discretion. Willingness and ability to work flexible hours including evening and Saturdays.
Remarkable benefits:
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify
Branch Specialist 3
Prepares TripTiks and performs routine auto travel duties. Assists members with hotel and/or car reservations. Identifies cross-sell opportunities. Processes travel money transactions, sells attraction tickets, balances cash drawer. May book cruises and tours. Performs opening and closing activities. Processes notary transactions.
Branch Specialist 4
Performs duties of a Branch Specialist 3, plus assists with daily, weekly and monthly reports. Handles transactions related to DMV license and title and notary services. Mentors and trains junior employees, assists with timekeeping and scheduling. Provides direction and resolves routine problems. Assists Branch Manager with administrative functions.
Branch Specialist 5
Performs duties of a Branch Specialist 3 & 4, plus directs day-to-day activities and resolves problems of moderate complexity in the absence of the Branch Manager. Handles and resolves DMV problems in manager’s absence.
Requirements:
Branch Specialist 3
Accounting or cash handling experience, plus 3-5 years prior customer service experience. Requires analytical skills and individual judgment. As required, must possess or obtain valid notary license.
Branch Specialist 4
In addition to above, plus 2 years as Branch Specialist 3. Proficiency in computer systems. Ability to coach and direct others; to work independently with minimal supervision.
Branch Specialist 5
In addition to above, plus 2 years as Branch Specialist 4 required. Advanced computer literacy. Ability to operate independently, exercising good judgment and discretion. Willingness and ability to work flexible hours including evening and Saturdays.
Remarkable benefits:
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance,
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify