IT Field Technician

Job Description

• Need 1 resource (s) to perform Break & Fix work during 90-day contract-to-hire

• Candidate must maintain good customer focus meeting deadlines and service level agreements (SLA’s)

• Technician will travel to each client’s location

• Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server and Printer

• Works under general supervision

• There will be overtime

Minimum Requirements:

• 3 years plus supporting Desktops, Laptops, and Printers.

• 3 years plus of customer service experience

• Reliable Transportation (This is a driving position – reimbursed accordingly)

• Able to work weekends, staggered or late shifts possibly including evenings and/or weekends

• Personable as they will be interacting with a wide range of users and environments

• Can work on a ladder of lift and are able to lift up to 50lbs.

• After training is complete, candidate will be added to the on-call rotation 7x24

Basic Needs/Haves

• Able to work from a bent, crouched, or kneeled position

• Smartphone with tethering/hot spot capabilities (Reimbursed within Corporate Guidelines)

• Laptop (until company-provided one arrives)

• Basic Hand Tools

• Possess a valid driver’s license

Preferred NOT REQUIRED:

• CompTIA A

• OEM Printer Warranty Certifications

• OEM Laptop/Desktop Warranty Certifications

• Server experience would be a bonus

At AA2IT, we deliver solutions that align with your business goals, built on innovation, backed by a team of experts, and guided by measurable outcomes.