Car Insurance Coordinator-Chinese speaking-Flushing

DTA Driver Associates, Inc. (AA Driver Training Center) is a private company that was formed in 2016 to meet a growing need for reputable companies in New York City to train for-hire drivers. The mission of the driving school is to provide each student with a solid foundation of knowledge and skills to help them become a safe, responsible, and confident driver; we strive to be a one-stop resource center for existing and future TLC drivers.

Responsibilities

• Greet clients, assess their insurance needs, provide accurate information, and direct them to the appropriate insurance services.
• Assist customers throughout the auto insurance application, renewal, and policy servicing process.
• Establish a professional, friendly, and customer-focused experience for all clients.
• Handle inbound and outbound calls regarding policy inquiries, coverage options, billing issues, renewals, and claims support.
• Explain insurance coverages, policy terms, and requirements in a clear and professional manner.
• Collect, verify, and process customer information and required documentation for insurance applications.
• Follow up with clients regarding policy renewals, outstanding documents, payments, and policy changes.
• Coordinate with insurance carriers, underwriters, and agents to ensure timely processing of applications and requests.
• Organize and manage daily office operations while ensuring accuracy and timely completion of tasks.
• Maintain customer records, policy files, invoices, receipts, and company databases.
• Assist management and team members with administrative and customer service functions.
• Monitor policy expiration dates and proactively contact customers regarding renewals.
• Keep office supplies organized and maintain a clean, professional office environment.
• Troubleshoot and coordinate office-related issues and communicate with vendors or IT support when necessary.
• Maintain confidentiality of customer information and comply with company policies and insurance regulations.
• Perform other duties as assigned.

Qualifications

• Previous customer service, administrative, or insurance industry experience preferred.
• Detailed-oriented
• Excellent customer service and interpersonal skills
• Ability to work in a fast-paced, highly demanding environment
• Self-motivated problem-solver
• Computer Literate
• Associate degree required, Bachelor degree preferred
• Bilingual English & Chinese is preferred

This position is open for both of full-time and part-time applicants.

Job Type: Part-time

Pay: $18.00 - $21.00 per hour

Application Question(s):

• Have you used AI tools before? If so, please briefly describe how in 2–3 sentences.

Education:

• High school or equivalent (Preferred)

Experience:

• Car Insurance: 1 year (Required)

Language:

• Chinese (Required)

Work Location: In person

Benefits:

Salary : $18 - $21