Service/Production Manager

Summary:  The Service/Production Manager, reporting directly to the VP or Operations is directly responsible for all activities in the shop as outlined below.  This role will also be responsible for producing the service quotes to Customers as well as being responsible for the facilities.  Support Anderson Process Core Values of: Growth, Expertise, Embrace Change, Teamwork, & Community.

Essential Duties and Responsibilities:

• Manage repair/fabrication technicians and shipping/receiving.
• Manage the production workload schedule for the technicians.
• Generate repair quotes in a timely manner.
• Oversee all facilities matters; safety, inspections, security & fire systems, etc.
• Assign technicians to the repairs and pump skids to provide fast turn-around time to Customers.
• Cross-train Technic on all the various different types of pumps Anderson Process repairs.
• Support and oversee the activities of getting technicians trained on producing new pump skids.
• Oversee the technicians pump skid build to achieve required delivery dates with Anderson Process expectations of quality and workmanship.
• Assist with pump repairs, as needed.
• Work with manufacturers on warranty matters.
• Help maintain equipment and provide equipment necessary for technicians.
• Achieve the highest level of customer satisfaction, employee engagement and profitability.
• Carry out performance reviews of all direct reports, hiring & firing, and communication.
• Drive improvements and maintain a clean and safe shop environment.
• Other duties as assigned.

Education/Skills/Experience

Required:

• At least 5 years of experience in mechanical field.
• 3-5 years of experience in management role.
• Strong mechanical and electrical knowledge.
• Understanding of different pump designs and their applications.
• Knowledge of motors, variable frequency drives and control.
• Ability to effectively and articulately communicate with colleagues and Customers.
• Ability to work well within a team environment with a focus on common goals.
• Positive attitude with a “Customer first” focus.
• Strong attention to detail.
• Excellent organizational skills.
• Record of consistent follow through on commitment and timelines.
• Valid driver’s license with a record that allows you to be covered by company insurance.

Preferred:

• Associated Degree in related field.

Physical Requirements: 

• Ability to lift 50lbs.
• Ability to stand or walk most of the day.
• To perform this job successfully, an individual must be able to perform each essential job function satisfactorily.  A reasonable accommodation may be made to enable qualified individuals with a covered disability to perform the essential functions of the position as long as an undue hardship is not imposed.

Anderson Process is an Equal Opportunity Employer