What are the responsibilities and job description for the Desktop Support Technician II position at A3 Staffing Solutions?
We are seeking a Desktop Support Technician II to provide reliable technical support for corporate office staff in a primarily office-based environment. Reporting to an IT Manager, this role will support Windows and Microsoft 365 environments alongside macOS and Apple devices, resolving incidents and maintaining effective day-to-day technology operations. No travel is required.
Responsibilities
- Resolve technical incidents for corporate office staff.
- Troubleshoot hardware issues across Windows, macOS, and Apple devices.
- Provide software support for Windows, Microsoft 365, macOS, and related applications.
- Deploy and configure user devices.
- Diagnose and resolve network connectivity issues.
- Manage support tickets, documenting troubleshooting steps and resolutions.
- Escalate issues appropriately and report through the IT Manager.
We are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovation
Salary : $20 - $25