What are the responsibilities and job description for the Desktop Support Technician II - (Win & MAC) - (10-15 miles away) ADS position at A3 Staffing Solutions?
MUST Be Within 10-15 miles of South San Francisco, CAResponsibilities:· Ensure end-to-end support for users, SLT team and their Administrative Assistance for PC or Mac hardware/software, , system management, various applications, mobile phone, tablets, printers, audio/video conferencing, conference room support, audit/inventory thru phone and direct contact. Interact with and manage team, when applicable, and ensure end to end accountability in all areas related to End User Support of SLT MembersDemonstrate high level customer satisfaction and maintain industry-leading support levelsStay up to date on new technologies and trends; deploy new technology and servicesProvide exceptional problem-solving in support, as well as assisting with firm-wide projectsInstall, configure, and troubleshoot desktops, laptops and mobile devicesProvide support for leadership supporting various technologies and working in conjunction with internal support and engineering teamsPrioritize and manage the Executive support issues/requests and provide weekly reporting of support issues to managementProvide continuous communication with users on progress and completion of requests/issue resolutionMaintain documentation for all Helpdesk and end user processes and proceduresPerform new hire installations, replacements, upgrades, printer installs, and other hardware/software related tasks as needed including SLT level image managementPerform meeting setups and “take downs”Act as a resource for projects and engineering teams/tasksFollow up on key users' requests and performs a daily walkthrough/virtual if needed, for “high visibility areas/users”Key Skills:Provide exceptional problem-solving in support as well as assisting with firm-wide projectsProvide continuous communication with users on progress and completion of requests/issue resolutionExtensive knowledge of operating systems such as Windows, Mac OSExperience supporting Office 365 applications.Experience with management tools such as Ivanti, Intune and JAMF. Company DescriptionWe are committed to delivering exceptional services and professionals with proven work ethics and processes.Provide an exceptional client experienceDeliver on our commitmentsBuild trust by thinking and acting with integrityCreate an environment that inspires innovation
Salary : $27