What are the responsibilities and job description for the A/V Enterprise Conference Room Tech- WWF position at A3 Staffing Solutions?
A/V equipment
- Video distribution: Extron (PCS and XTP software)
- Audio system processing: Biamp (Tesira and Dante software)
- Video production: Blackmagic
- Control System: Extron and Crestron
- Collaboration appliances: HP/Poly, Neat, DTEN, Logitech, Lightware
- Collaboration hosting platform: 95% Zoom / 5% Teams
General tasks
- Installation and configuration of hardware, software, systems, printers, and scanners.
- Supervision and maintenance of IT systems.
- Timely response to service problems and requests.
- Repair and replacement of equipment as needed.
- Providing support and guidance to end users, especially for "how-to" questions.
- Transferring or escalating incidents, requests, and queries to other support groups when outside their responsibility.
- Updating and maintaining technical knowledge bases (including problems, known errors, technical guides, procedures, etc.).
- Identifying, documenting, and training the Service Desk team on issues that can be resolved by them.
- Managing IT change controls and requests as part of their core service functions.
- Collaborating with the Service Coordinator and, if necessary, the SDM to ensure proper service delivery for tasks not initially defined.
- Smart Hands for the site -
- VIP Support -
We are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovation
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovation
Salary : $28 - $33